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March 2024 by Michelle Krueger
They’ve had our van for over 3 weeks for a problem they said they fixed 4 months ago. I’m calling BBBDon’t ever take your vehicle there. Rip off establishment. Still have our van and now wants more money. Scammer
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November 2023 by Get Busy
TERRIBLE. If you need transmission work I highly recommend you NOT to come to this place. You’ll do better going to a Alley Mechanic before here. GoodLuck.Service: Transmission
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August 2023 by Dartanyon Bellamy
Never again they done had my car for 3 weeks had me test drive it about time I got back to them all kind of new bad stuff was happening. ? Why Would you order a part from out of state when we're in the motor city, then tell me to bring it back in a week so yall can correct the issue with another bad part. All yall employees who post good reviews about this place and yall k ow what kind of games they play. They yall coming SISTERSServices: Transmission
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July 2023 by Geary Hanson
not entirely sure... I was here with a friend... I will not SHARE or describe his experiences with the exception of... the word AGAIN!
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May 2023 by Que Steele
Sue ,Bill and Darell I think that’s the gentleman man assisted me through my car headache process got my car together took a bit time for my vehicle issues but was very pleased with outcome and gave me a warranty and a check up for my vehicle Bill talk me through my process along the way and made me understand and seem very genuine ,Sue made my worries more calm and the older Blk gentleman Darrell all made my concerns no more at ease upon picking up my vehicle thanks so much !!!def worth wait and recommendServices: General repairs & maintenance
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May 2023 by BigSteph
Turned around my gf Car in a timely manner, family owned and operated
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February 2023 by Lawrence A.
Absolutely horrible service and a rip-off. I paid almost $1000.00 for a clutch rebuild only to get the car back more damaged and followed with a ton of lies. I called, went there, and finally had to have my car towed out because of the damage CAUSED BY AMERICAN TRANSMISSION! Caveat Emptor! Buyer beware because that shop needs to have licences revoked and doors closed. I'm a disabled veteran and just couldn't take the lies and lack of integrity by shop manager. The worse lie was when I was told the mechanic quit so nobody else would work on my car and just come get the car and kiss my money good bye.
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March 2022 by Jeff K.
I had a car with slipping transmission I wanted to have diagnosed and get an estimated cost. They told me they "rebuilt the transmission 4 times and it still had the same problem." Um first of all, I never authorized it to be worked on and second, REBUILT 4 TIMES??!! After multiple phone calls and getting laughed at, patronized and hung up on, we finally figured out that they had worked on somebody else's vehicle thinking that I was them. My car was there almost a week and never got looked at. These people are extremely arrogant and rude and they don't seem to have any clue at all how to run a business. State inspectors need to check into these people.
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March 2022 by Christina Dyer
Everyone knows that having your transmission go out is very stressful, to say the least. The cost can be overwhelming. But thanks to the manager Susan, I was able to work out a payment plan while my car was being worked on. My car was finished 2 weeks before I was able to make the last payment and again Susan worked with me and I didn't have any extra storage fee. Thank you American transmission for working with me and not making this experience stressful or frustrating ❤
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March 2022 by Candice C
DO NOT GO HERE Spent $3000 to have new transmission put in. Received an 18 month warranty. After driving less than 100 miles transmission went out. They did not honor the warranty. Charged an additional $2000. I paid $1000 to order parts. They called day it was finished being rude and threatening when I said I cannot pay today they said that’s not good enough and that they would be putting a lien on my vehicle and taking it. Spent a lot of money with them and always paid promptly. They are nasty and try to bully customers.
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March 2022 by Candice C.
DO NOT GO HERE We paid in full for a new transmission $3000. Received an 18 month warranty. The transmission had to be repaired again after driving it less than 100 miles. They did not honor the warranty. We had to pay an additional $2000. After paying half of that ($1000) they called the day they finished being very rude and pushy demanding I tell them when I would pay the remainder. When I said I cannot pay today they said that's not good enough and threatened to take my vehicle. Horrible people horrible business.
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February 2022 by James Strong
Chris Otto who is the son of the owner stole my aunt's car and has had it for three days and has yet to fix anything on it and will not answer phone calls to return vehicle
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February 2022 by Eric Franklin
No communication and dishonest company they will lie to you hide information from you and won't tell you what's wrong with the transmission and blame it all on covid-19 and super slow peopleIt took them almost 3weeks to to install and somewhat rebuild transmission now I have u-joint noise that I never had before. rust on the transmission pan so now I have to get a new pan so I feel safer in the truckService: Transmission
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November 2021 by Jackie Redwood
I was skeptical at first they took a while to get my work done (partially due to pandemic) but they were very kind and understanding of my situation they were paitent and worked with me! Dj was especially nice and pleasant to work with. He drove me home a few times and was my go to person to talk to. Would go there again very humble establishment.
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August 2021 by Maggie Wahrenbrock
Chris worked on my car when noone else would. Even went behind someone who did some janky mess to it! He figured out the problem and got it fixed. He could have left me there without a car but he went above and beyond to get the problem solved. Without him i would still be without a car! Thanks chris!
