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November 2023 by Paige Roquemore
Very warm welcoming staff. From the front desk to the X-ray and exam. I loved that they explained things as they went along so there was no confusion on what they were doing or why. They were great
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November 2023 by S C P
Should be a five star. Impressive facility, technology, and atmosphere, but profuse apologies aside, cavalier respect for clients' time and money. Nevertheless, despite the hit to my wallet and hopefully after one visit, the confidence is justified in contracting with this staff to improve my dental health.
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November 2023 by Butterfly Jay
Everyone from the front desk. (Jas, Alex, Mariah) were amazing. The back staff was even better Dr. Lucas-Perry is like the Beyoncé of dentistry and she makes sure you understand your treatment. And her lovely assistants Stephanie, Cherish and Grace were fantastic..10/10 would definitely tell my friends to come here for all their dental needs.
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November 2023 by Antionette Rouse
The staff was super friendly and helpful. They answered all my questions and made sureI understood everything. S/O to Krystal and all the staff I met today for being amazing ?. Everyone made me feel so relaxed and welcomed. I have never had this experience with any other dental office. I'm actually looking forward to my upcoming visit. Great job to everyone at Aspen Dental!!!!! You guys rock ??!!
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November 2023 by Mary Adams
Absolutely amazing experience! I wish I could remember everyone's name that I got to see and interact with today. It's been a while since I've been to a dentist and to say I was nervous would be an understatement. Thank you to everyone that made this experience so pleasant. The entire staff is so kind and welcoming! The procedure I had done I thought would take a while was done so quickly BEST dentist experience I could ever ask for!!!!
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October 2023 by AL Williams
Never again. Horrible experience paid for in advance what was supposed to be? A 6 month cleaning my insurance paid 70% and I was to pay 30 percent at $480 overbearing and underwhelming?An unfortunate updateI received a call today with somebody asking for my son? They stated that he missed his appointment. I contradicted with a canceled all the appointments well before their time.Only to be told we were never notified. I then began to ask about my refund again the run aroundOne person says oh we processed that late this afternoon another person says oh she misspoke it was processed quite a while back.I'd run forestA 6-month cleaningAnd run ....And yet another update. Still waiting for a refund. Still waiting for a return call from the office manager I was promisedI don't think they could do any worse
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October 2023 by Siarra Llyles
The staff is really nice and friendly but that’s about all they have going for them in my opinion. There’s always something that doesn’t seem to have went right, I was made to resign documents I already signed because they weren’t saved for some reason. I wasn’t given the proper tools to clean out my mouth from getting a tooth pulled I’ve received at other dental offices and to top it off the prescription wasn’t sent to my pharmacy and I couldn’t even get ahold of them by phone.
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September 2023 by Madison Petroski
Awful. Do not go here. Dentist told me I needed 3 crowns and a few fillings, this came out to around $5,000 with insurance. If I ever wanted Invisalign, it was going to be $10,000 with my insurance (BCBSM). I have never paid more than $100 for a dental procedure before.I then told the “patient advocate” that I was not able to pay this. She then replied with “oh well you can set up a payment plan” like those prices were no big deal. This is probably one of the wildest experiences I’ve ever had with a dentist office. The staff was completely unprofessional and all of the employees were spewing all the patients business around like it was nothing. Literally no confidentiality whatsoever. I learned more about other people’s teeth than I did about my own during my visit with Aspen. Someone came in for a WALK IN WISDOM TOOTH EXTRACTION???? I feel like that’s not allowed???? I’m questioning whether I was getting scammed or if these employees are even qualified. I wasted 3 hours in this “dentist office” and walked out with 0 of my problems addressed. Do NOT give your money or time to Aspen Dental and DO NOT trust a corporate run dentist office.
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August 2023 by Sierra Calhoun
The staff here is extremely professional and the service was quick. My dental hygienist, Laval, was amazing and the best I’ve ever had. And Dr. Victoria Lucas-Perry was great as well. I hadn’t been to the dentist is a while and they made my visit extremely comfortable. I felt like they were knowledgeable and answered all of my questions that I had. I would absolutely recommend this practice.
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August 2023 by Randy Little
More concerned about getting paid than patients time or needs. Waited for more than hour past my appointment time for a routine cleaning. When I walked in they immediately requested payment but, didn't bother to inform me that they were more than an hour behind. They should have asked me if I'd like to wait or reschedule, instead of telling me several times that hygienist is just finishing up with patient and will be with me shortly.
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August 2023 by Ewaynia Carrington
Aspen denhas been exemplary the bleeding teeth I had. Yes, it's been taking care of also okay by care credit finances.A wonderful day experience. From having bleeding teeth.How about that? Thank you so much. My appointments are my appointments are on schedule. Are scheduled, have a great day.No I want you to send.
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August 2023 by Mizify
Extremely disappointed in aspen dental. They have completely lost my business and my family's business. My wife had a reaction to the anesthetic that was used and we got no help from the office at all. We decided to just finish half the treatment with the doctor just so we could be done with the office. When we showed up to the office we got told that we had to pay more than the amount that was told at the previous visit. The reason the rude employee gave us is that the previous employee didn't explain things correctly and gave us incorrect billing information. This is unacceptable. The employees behind the counter also were gossiping about us behind the counter after they explained we were given incorrect information. This company should not be in business for their inappropriate business practices. If you value your dental health you should definitely try somewhere else. My wife ended up missing a week of work over this! Ridiculous. I can't believe I went to what was thought to be a reputable business. I will be in touch with corporate. Moral of the story DO NOT COME TO THIS DENTIST.
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August 2023 by Chelsea Sparkman
Came here as a new patient , sat for five minutes while they took back three patients and a patient that arrived a day late to her appointment . I waited just to hear the lady behind the text tell the other lady to tell new patients it’s going to be an hour and a half wait … she said they were short staffed understood but not a good reputation to take back a patient that came a day late instead of a new patient that’s no one’s fault besides your patients that came on the wrong day . Lost business of two good patients because I canceled my fiancés appointment as well .
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August 2023 by Andre S
I had to redo my review on this place. Initially, I gave it a 5 star. But now i'm giving it a one star. I asked for a quote to have extraction done. And I was told $52. But when I went in for my appointment it jump to $252. I feel if the amount has changed that dramatically someone should at least be professional enough to contact you. I will no longer use this place. Be cautious .⚠️
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July 2023 by Nadine Joye
Best dental experience by far!!! The entire staff from start to finish was beyond phenomenal!! They are kind, compassionate, caring, patient, professional!!! They actually listened, and made sure I was comfortable!!! I wish I could name each one that stood out, but they all did!!! Alex the insurance lady worked with me to help me come up with a payment plan I could actually afford!!! I'm not wealthy, I live off a fixed income. She literally cried with me when I was in extreme pain!!! Jazz was amazing, Dr. J was awesome!! Dr. Lear was so patient, kind etc.Stephanie the assistant sat with me just so I could babble at her. All the dentists, hygienists, receptionists that I didn't mention were great & went above and beyond!!! I am so GRATEFUL!!! Again, I'm babbling... lol
