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April 2024 by Kathryn Shaw
As a senior, this bank has been a delight. I can pay my regular bills, night or day, from my recliner with complete control. When I have gotten into a financial jam, because of scammers or unexpected expenses, they have been generous with their time and patience. Their professionalism ĥas given me an additional sense of security.
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August 2023 by Timothy Defever
Went to the Eastpointe branch on Gratiot & Frazho to open a CD. Was told they couldn't help me because I didn't have an appointment. Tellers can't do anything, must meet with the banker. There is only one working and she's sitting by herself and I'm the only customer in the building...but she's too busy. 5 months later I need to renew the CD, same story. Went in at 4:30 on Friday when they are open until 6:00 and told I could come back on Monday...Tellers are friendly, but the banker, Anita, is rude and apparently doesn't care about customer service. I will be back when my second CD matures, to pull my money from 5/3.
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February 2023 by Andrea LaRosa
Horrible drive thru service. I was the second in line when the bank opened. I waited for over 20 min before leaving.
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October 2022 by Xian Messerschmidt
ATM tellers are slow and incompetent. It doesn't matter if there isn't a line, they will take 15 minutes to complete even a simple transaction.
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December 2021 by Geraldine Tucker
I have a mortgage with fifth Third Bank and have made all of my payments at this branch on Gratiot and frazho. Since August I have attempted to put extra money toward my escrow when I go out and online and look it is not there I have called customer service and I was instructed to send them a copy of the receipt that I received from this bank I did that 5 days later my extra escrow showed up. I have done this August September October November and December every month I had to call customer service to get this put on my payments this is very frustrating to work with a bank whose employees at particularly at this Branch are rude don't care what you say they will talk over you do whatever they have to to ignore you this is not acceptable behavior
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February 2021 by John Golec
$610 in feeson three different accounts , they called them PHOTOCOPY/RESEARCH FEE, JUST, For asking for a summary of Deposits from 19for IRS, I AM POOR, ARE YOU A FIFTH THIRD BETTER FOR THIS
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January 2021 by Chrisandra Golston
This bank is very clean, the staff are efficient and polite. They are helpful in solving any problem you might have with your account and any transactions. I give it a thumbs ? up.
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January 2021 by Claudia Bokuniewicz-Hanna
Anita is very informative, professional, knowledgeable and kind. She is a gem.
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November 2020 by Kimberlee Hardy
Never had an issue. 53rd has been my best banking experience.
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November 2020 by Big Prophet
Have had nothing but problems. Business account they literally stole from and have had problems with several employees. The latest was Mike today. I will avoid all 5th 3rd locations from now on. You couldnt pay me to deal with these thiefs!
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January 2020 by Eddie Dos Santos
Very terrible costumer service. MARIE WAS AWFUL AND VERY RUDE. I'VE BEEN MAKING SAME TRANSACTION THERE FOR 3 YEARS AND IT'S ALWAYS A PROBLEM. I BELIEVE THEY ARE RACIST.
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October 2019 by Samuel Burke
Very friendly and professional! , was able to set up a profile and cash my checks without any problems in about 10 minutes! Thank you!
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September 2019 by Liana Allen
Ok. Took daughter there. The computer down.. she couldn't get her money.
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September 2019 by Jamie Curtis
Rude!! I had a question about my account and the lady couldnt answer it for me so she said she was going to transfer me to customer service and instead transfered me to their main menu! i called her back at least 8 times, rejected my call every time!! i am highly upset with those people!
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August 2019 by Melissa B
Online banking NEVER works. The system will be down on phone and on a computer where it doesn't allow you to log in all day. Not convenient at all.
