Geek Squad
Hours:
30701 Gratiot Ave, Roseville MI 48066 Hours
About Geek Squad
Geek Squad provides repair, installation, and support services for a wide range of tech devices at over 1,100 Best Buy stores. They handle repairs for computers, tablets, TVs, home theater systems, car stereos, GPS, cell phones, and home appliances, fixing most makes and models regardless of where they were purchased. Customers often find the staff to be knowledgeable, patient, and helpful, with some agents providing clear explanations and excellent service. Many reviews highlight positive experiences, including efficient repairs and quick turnaround times, sometimes within a few days. However, some customers have faced challenges, such as poor website navigation and difficult phone interactions, leading to frustration. Overall, Geek Squad is known for its ability to fix tech issues and assist customers in getting the most out of their devices, with staff members who are committed to providing good service when possible.
Most Recent Reviews
March 2023
That was the worst experience ever. The website was horrible and it forced me to have to call in. I got transferred to so many departments and still did not get my issue resolved.
March 2023
Always great stores to shop.staff is more helpful than expected
March 2023
I took my computer into the geek squad last year because of a Trojan warning. The young lady who helped me was very knowledgeable, pleasant, patient, and able to explain to me (a person who is not techno-savey) what was going on.I think only on one of my visits to Best Buy did they not have what I was looking for.
More Comments(29)
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