-
December 2023 by Joie M.
When this Kroger first opened, it was great and always was clean and organized. Fast forward 7 years later and idk what the hell happen. The Deli is hardly ever open when we go to the grocery store. When it is open there are only 1/2 people working and a line of 5 or more people waiting to get our cold cuts. Today there were 8 of us in line and we waited for over 30 minutes to get our deli selections. The store is not very organized and hasn't been for a while. But guessing they got a new store manager, because they have been moving everything around, making the isles more narrow and making it hard to find anything. So while it's a bit longer drive. We typically go to the St. Clair shores or warren Kroger now.
-
August 2023 by Dennis Wise
If I could give a negative star rating, I would. I used the Kroger website to order Home Chef fried chicken for a birthday party. An hour and a half before the party, someone from the deli called and told my wife that they couldn't fulfill the order. We had to scramble and order chicken from the Chicken Shack. Their website couldn't be less reliable. Good luck if you order food for a party.
-
June 2023 by Daryl S.
Worst deli workers ever. Slow, lazy and entitled. I hate coming here when I'm forced to
-
January 2023 by Tiffany F.
This is the worst Kroger regarding customer service ever. It may be large and have lots of inventory, but the staff is absolutely awful. The people working the front don't know what's going on and don't seem to care what you need or are even willing to help when you have a question. I came there with a small request, and asked the cashier for help who did not seem interested, and actually appeared as if she wanted to avoid me because she was switching shifts with another cashier at self check out. I had to basically beg her to ask the manager, as she calls herself, to help me. She was rude and short with me when I asked her a simple question, and she couldn't even be bothered to help me until I went over and asked for her help after I had seen her speak to the cashier. They looked at me so I knew that she told her what my problem was and what I needed but this manager didn't even approach me and could care less that I had a very simple issue that could probably have been solved. I had forgotten to get my free item at my purchase the day before, ( a bogo item) and I was at a different Kroger so I happened to be near this Kroger and came there on my way home. She told me she couldn't validate it since I purchased my item at a different Kroger so I would have to go to that one. I would've been frustrated, but not even that frustrated if she was nicer about it, or even acknowledge my existence, so that I wasn't standing there for 10 minutes waiting for anything before having to go out of my way to interrupt what she was doing and ask for her assistance. Long story short, sorry, it's not short, but do not ever go there expecting good customer service.
-
January 2023 by Tedd Craven
Deli counter is not open the hours posted on website.
-
February 2022 by Eileen G.
I shopped at this Kroger this morning (2-9-2022). The store was very well stocked. Any employees that I met were helpful. There was one lady over the self checkout lanes when I was there at 10:45a.m. She was so helpful, kind, and helping everyone that needed assistance. Thank you Kroger and you are very luck to have such helpful employees!
-
June 2021 by Leslie R.
This has got to be the worst Kroger I've ever been in and I've been to some wretched ones in the heart of the hood in Memphis, TN. Over the last few weeks I've been there at least once a week because it's super close to where I'm staying. The entrance is always trashy and the floors inside are filthy. The deli is not on any schedule. They've been closed in the middle of the day, in the late afternoon when people are getting off from work, it just doesn't matter the time of day. It's subject to be closed on a whim. You cannot depend on it to be open. They are frequently out of whatever is on sale. How can you buy 5 Mix & Match when they don't have what you want?I'm seriously surprised that a suburban, major chain store would be run this way.
-
August 2020 by R
Was standing there for about 10 mins while the deli was helping a few people in front of me and after they were done, they told me that the deli closed. Could have told me when I first I walked up! Also, the website says the deli is open until 10pm and this was at 2:00pm. Not happy.
-
August 2019 by Melissa Romano (Mill)
This is my regular deli there is a great selection of boars head brand and private selection as well and the staff is always great !
-
August 2019 by Kelly Nelson
You would think I asked the lady for her eye..moved almost backwards...Super Disappointing a manager lets that happen.