Lane Bryant, a popular plus-size clothing retailer, has received mixed reviews from customers. While some customers praise the store's updated styles and fantastic customer service, others have expressed disappointment with the limited selection and lack of attentive staff. The store is noted for its helpful and knowledgeable staff, particularly an older African American woman who provided excellent customer service both over the phone and in-person. Customers appreciate the store's efforts to cater to their needs, such as assisting a customer's child who felt uncomfortable coming into the store. However, some customers have found the store's selection to be lacking, especially when looking for specific items like dresses for a wedding. Additionally, some customers have reported that staff members were not as attentive, staying behind the counter and not greeting or assisting customers. Overall, Lane Bryant seems to offer a mixed experience, with both positive and negative reviews from customers. The store's commitment to serving its plus-size clientele is evident, but there is room for improvement in terms of product selection and customer engagement.
I came in the store today and Audrey and vanilla were so helpful Audrey showed me around and help me get stuff for my mom I'm so grateful. They deserve a raise
January 2025
I'm bummed with the selection in store, but the customer service is top-notch
June 2023
They had the size I was looking for, and customer service was good.
