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August 2023 by Oz Smith
James was wonderful with helping me set up my new account. Very informative and polite. :) Thank you ?I look forward to keeping this account.
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April 2023 by polo team
Me and my wife and daughter came to open up an account for my baby girl and the older lady DeAnna asked if we had her social security card we said we have the number she said we can’t do anything….so we just drove all the way home to get it. We got there and she was gone so Joesph smith helped us out, he was amazing and I would’ve gave 5 stars for him only. He said we just need the social security number. I’m like wow we just drove all the way home and didn’t have too. DeAnna you where wrong for that and I hate trowing in the race card but some how it applies here once agian. SMH
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August 2022 by Ramona Ester
I hate banking with them! I sat on hold for a whole hour just for the representative to hang up on me! They make the most simple things difficult. Years ago when I had my debit card information stolen they CHARGED ME for overdraft fees when they knew my card information was stolen because they had to send me a new card! I was once charged over $30 for an overdraft fee for being short like ¢15 for a withdrawal. I can never get in contact with anyone when I call! It’s time to get a new bank because this is ridiculous! They don’t even deserve 1 star!
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June 2022 by technologic80
Michigan First has become Michigan WORST. I sold my car, and the buyer brought a certified check from a very popular bank. They held it TEN business days!! When I complained they said “it could be a stolen check” gtfoh. What ever happened to CALLING the other bank to verify the certified check is real?? When I mentioned that it was met with a duh duh uh uhhh.. it dumbfounded them. Calling the 365 un-alive call center is probably a peg or two below what I imagine purgatory to be like. RUN RUN RUN away from this place, it’s a credit union in name only - they treat you WORSE than a big bank. Go to a smaller, more personable credit union. Trust me, read the the other reviews.
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May 2022 by Dc Kingston
I’ve had two mortgages through Michigan first, car insurance, business insurance, credit card, personal loan. I need to get away from them everything with them is such a hassle. I have a business received a check from a company that I have received multiple checks from. They put a 10 day hold on my check. All my bills are going late and the lady I spoke to on the phone was rude. I cannot handle doing business with them any longer. I will slowly roll back accounts that I have with them as soon as possible. I recommend never starting to do business with them. I guarantee you will regret it
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May 2022 by David Johnston
My complaint is not with the location on 13 Mile my complaint is overall this credit Union I have been banking with for 12 years and out of the 12 years they done absolutely nothing for me some company stole money out of my account Michigan first took their side I'm closing my account and have a nice day
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April 2022 by Mona Moe
I hate banking with them! I sat on hold for a whole hour just for the representative to hang up on me! They make the most simple things difficult. Years ago when I had my debit card information stolen they CHARGED ME for overdraft fees when they knew my card information was stolen because they had to send me a new card! I was once charged over $30 for an overdraft fee for being short like ¢15 for a withdrawal. I can never get in contact with anyone when I call! It’s time to get a new bank because this is ridiculous! They don’t even deserve 1 star!
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March 2022 by Charles Wilson
I visited the Michigan First Credit Union located in the Kroger's on 13 mile road off the 94 fwy in Roseville Mi. This was my second visit this week after making a final payment on a vehicle that was graciously financed with this credit union's assistance, I was informed that it would take 10 whole business days to obtain the lien papers regarding this vehicle because my final payment was made with a check, not a personal check, an actual check addressed to Michigan First Credit union from a well known banking institution, this brought about much frustration when an Associate there tells me they have to take this time to conclude if this check is legit, though every payment regarding monthly payments for this vehicle made by myself, Michigan First Credit union never waited to take their funds owed, now that I am owed my lien papers it's a waiting process for me, I plan to close my account with Michigan First Credit union for their lack of attention with regards to this important matter, I would not recommend anyone to bank with Michigan First Credit union after this experience.
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May 2021 by Chris Jackson
Can't ever get ahold of the actual credit union I'm trying to call. Always puts me in a live 365 queue that I wait for HOURS and still get no answer. Will be closing account after putting up with it for almost 10 years.
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December 2020 by Tom Grenke
Convenient and simple
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August 2020 by James Clements
Stood around waiting while the banker sat at her desk shuffling papers and occasionally talking on her cell phone. She did not bother acknowledging me or any of the other customers in front of me. After several minutes of being ignored and figuring that I'd have to wait through service like this for two people before me, I left and went to a different branch...where the service was even slower. This is typical for both this branch and the company.
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July 2020 by George Perez
Not good at all do not trust this bank with your money
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January 2020 by Garth Hollis
Very Long wait, don't recommend. I've been in line for 45 minutes just to deposit money to pay rent. 30 of minutes I was the next person to be seen.
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July 2019 by Amir Sumpter
Terrible customer service only great rep there is Ian who shows that he actually cares and want to try and get you approved... everyone else looks like they don't wanna be there and even looked at me nasty when I came in and wanted to apply for a loan like I was interrupting their conversation. And they denied me with not even factual information that is based off my credit which is great credit but based it off from outside sources. You go based off the credit not bills that you “THINK†I might have that is not on my credit. I will be closing my account I was thinking of keeping it when I move out of state soon but no and I will not be getting my mortgage through you guys thank you.
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June 2019 by Tristan Brock
Started my "membership" yesterday.. Will be ending it Monday! Terrible customer service, and not very communicative or informative. TWO THUMBS DOWN! If you call the 800 number, you will probably be disrespected and refused when asking for a supervisor or manager. 👎👎