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June 2023 by Ellen D.
They put 2 quarts extra of oil in my car. Because they did not take my old oil out and clearly just added more, the oil is so dirty. Now I'm having a bunch of problems with my car. I have to get the oil removed and hoping there isn't extra damage I don't know about yet. All I can smell is burning oil. Hoping my rear main seal isn't blown bc the excess oil.
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February 2022 by Sheila childs
They changed me for work they didn't do along with joy riding in my care for days.
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February 2022 by M Fine
Very pleasant surprise clean store and very honest and professionalServices: Brakes
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January 2022 by Janet Oneil
Had a power steering leak and come to find out it was more. The guys got my truck fixed and I'll be back for more services. Thanks again..
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October 2021 by Lisa Marie
dropped car off, employee took car to Livonia was impounded. 3 bent rims flat tires. underneath the exhaust, muffler just completely gone. This happened July 28th 2021.
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August 2021 by Lisa M.
Mr. Brakes employee took my car unauthorized to Livonia my car ended up impounded damaged and trashed. I dropped off my car on July 27th, 2021. The matter is still unresolved. I was told not to worry everything will be fixed and a tow truck will pick my car up on Monday or Tuesday never happend. Then a tow truck is sent Wednesday as if I can drop everything and keep chasing after your scheduled
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July 2021 by Carl Wilcox
was the most horrible thing I ever had to deal with glass beach will never go there again and won't tell anyone about this company
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June 2021 by Shawn Gordon
DO NOT take your car here to get fixed. I brought car here for repairs and spent $850. After the car was supposedly fixed, it immediately started having more problems. I had to order more parts and have someone fix it. I've gone back twice and even showed a video of the parts they said were replaced and they refuse to do anything about it. This is the WORST place I have ever taken my car to. They only care about taking your money.and not fixing your car. Take it someplace else!!!
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April 2021 by Love Lee
Got my truck back 3 days later when I was told it’ll be done that day when I took the truck to them due to no part... items in my truck was moved around like my fishing gears and my radio audio was tampered..they got half the job done and the other half that wasn’t done I bought them the parts.. having a boy running around the shop isn’t safe, should’ve known that they aren’t professional. I’m not surprised if stuffs in my truck is missing...have to get my truck inspect to make sure they did the work I paid them to do bc the parts I bought for them was and should be out when they were fixing my truck..
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March 2021 by James D
Same day work with a good quick crew. Thanks for the brakes!
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February 2021 by Makayla Sorrell
These gentlemen did phenomenal work on my car. I went in with a Groupon and an appointment to get an oil change and a brakes fix. They informed me that my hub bearing needed to be replaced, if not immediately then very soon. Which is really interesting, because I had taken my car into another local shop down the road, about three months ago for this exact issue. This other shop didn't tighten my axle nut properly. (Which a little background on that, I had to take my car into that other shop roughly seven times. They really messed my car up not just the hub bearing.) Mr. Breaks guys informed me that there was substantial damage to the hub bearing. These guys had no information whatsoever on the past maintenance or destruction of my vehicle. They identified and SOLVED an almost four month issue! Not only is their work profound, thier work is everything compared to what I've been sentenced to before by other repair shops. The customer service is great, all the gentlemen in the shop were extremely kind and allowed my to wait in their waiting room. One guy even asked if I needed a ride home, but I didn't have a way to pick my car back up. A ride home would have been silly, it only took one hour and a half for them to assess, identify, and fix my car. They ordered the hub bearing that I needed while I was sitting in their office, and still completed the job in an hour and a half! I'm used to waiting three days to a week for repairs like this! Stellar work, genuine business, very kind crew! Thank you guys so much! ❤️
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January 2021 by Lisa Ruggirello
Dave and the crew are the best, thank you for taking good care of my car. Professional & trustworthy.
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January 2021 by Lisa Marie
Trust worthy, best prices, thank you for taking good care of my car!!
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January 2021 by Joel W.
!!DON'T WASTE YOUR MONEY OR YOUR TIME!! In summary, the 1star reviews regarding the staff are 100% accurate. Customer service is might as well be a foreign language. The manager says he manages both locations, so just consider the name "Mr. Brakes" trash.
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December 2020 by Pondo Partlo
For the most part they're very good and considerate of their costumers. My wifey and I have gotten a lot of work done here. Good prices, friendly staff and didn't take to long. Now the last experience we had was 100% the opposite. Told us how much all the work would cost. They're prices almost doubled from what they said a month prior when we were seeing how much we would need to fix everything. They didn't even call us to tell us what was going on with our truck. I'm feeling that they must have gotten a few new staff members B.C. the costumer service was like The people asking to pump our gas in the HOOD.
