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December 2023 by Elizabeth B.
I brought my car in for my tires to be rotated (previously purchased at Belle Tire) and an oil change. I was told my brakes were worn and needed to be replaced quickly, as it would have been unsafe to drive my car. I left my car at Belle Tire for three days to have this work done over the weekend. When I picked up my car and began driving it, my brakes did not function properly, and my foot went to the floor. It was clear that my brake line had been bled improperly, and my car was leaking brake fluid. Customer service with the manager left a lot to be desired. He was rude and not understanding of the inconvenience and danger that this situation caused to me. My brakes could have gone out while I was driving my car and someone could have been seriously injured as a result of the poor work that the mechanics at the Royal Oak shop did. The manager didn't even apologize. When I inquired about compensation, seeing as though I paid for a job that was not properly completed, the manager was dishonest in the information that he gave me. I have been a loyal Belle Tire customer for years, and I would seriously advise against having any work done at this Belle Tire location.
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November 2023 by Mot Nilreb
Shawn at the front corner was outstanding! Professional, pleasant and helpful. The repair to my tire was done quicker than I expected. Waiting area was comfortable. I've been a customer there many times and have always had excellent service. Highly recommend this Belle Tire!
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November 2023 by Timothy Noder
Dropped a tire off to be replaced, was told it would be a couple days. That was fine. I was going to pick it up on a Tuesday morning. I called the night before and asked if they could take the spare off and put the new tire on really quick when I picked the tire up. I was told no problem. I told him time was tight i had to drive my mom to the airport. He said it wont be an issue.I get there Tuesday morning and the guy working at the first counter by the door said I would have to leave the car there it would be hours. I told him I was told on the phone night before they could doo it really quick. He said nobody would tell me that, implying I'm a liar. After practically begging and pleading he got me in next. I appreciate that but shouldn't have to beg. If I am told something on the phone, I should be able to believe it. He was very passive aggressive overall, trying to make me feel stupid. Then as I'm waiting I hear him on the phone with another customer about a part. He was genuinely arguing on the phone with a customer. Once again trying to make them feel stupid. After he gets off the phone with him/her he starts laughing and making fun of that customer with a coworker. Then to top it off the person bring my car out was rude. I said thank you so much and he gives me a dirty look and walks away. Absolutely terrible service. I work in retail, I know what good customer service is. This is not it!!!
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November 2023 by Karisa V.
I just purchased 4 new tires and they failed to balance the wheels with installation. It was a scary drive. Took to a different location to fix the wheel balancing. The second location confirmed balance was way off.
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October 2023 by Sarah J.
got in and out with a new battery in an hour. would return. staff was prompt, efficient. lobby was clean and comfortable.
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September 2023 by Terri Orient
Great place to get work done, definitely treated very well. Mark and Richard were very helpful. I watched all employees interact with a few people that came in while I was waiting, wonderful customer service. Belle Tire was a godsend. Thanks
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September 2023 by J G
Long time Belle Tire customer but first and last time i visit this location. It’s full of half-wits. I brought my car there to repair a blow out. I had a large hole on the sidewall. They said they would order it for tomorrow, it should arrive by 11 AM and they’d call me. I never received a call so I called them at 2 PM. They said it just came in, okay. I dropped off the car and I was told it would take about 1.5 hours. It took 4 hours. I drive off and notice one tire is 8 psi higher than the all others. So, I get out to look and low and behold, they put the wrong tire on. They even called me earlier in the day to ask which tire was damaged. I already showed them the previous day but I told them again anyways. They still got it wrong and claimed the work order was wrong. Okay but didn’t they look at the tires to see a giant hole in one? I seriously doubt they did the alignment check they mentioned. I received no refund, no discount, no compensation for the valuable time wasted. F Belle Tire in general, avoid like the plague!!!
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August 2023 by Matthew D.
So... when putting on tires, why would it be needed to recline the passenger seat all the way back?
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August 2023 by P Robinson
I had a slow leak and expected it would take a while to fix it and would cost me some money. I was more than pleasantly surprised that the repair was done quickly, and most surprised that it was done for free! Very friendly attitudes as well. I will gladly return there for future tire business.
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August 2023 by russell ferrenburg
I always try to buy my tires from Belle Tire because I work on the road. Makes for easy rotations due to all their locations. Took my car to Belle Tire on Woodward Ave for a rotation and balance. They rotated but didn’t balance. Had to take back and wait an hour in a half for them to do what they should have done the first time. Car rides fine now. I guess they think people have time to just sit around and wait. Very disappointed in their service.
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August 2023 by Joseph Buhagiar
I had a screw in my tire. Called two other Belle Tire they could not get me in. Talk to Mark Baysdell at your Woodward location and he told me to come in. He worked me in had, an issue with my tire had it in stock and had me out in 1 hour. Plan to make this location my new spot to have my tires fix.
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July 2023 by Chris J.
I purchased my tires here because Costco didn't have the tires I needed in stock (BIG MISTAKE). Consider this when you but tires here ... I called for an appointment, and when I arrived for my first rotation they said I needed to drop it off for several hours. I said I didn't have an extra car and that's why I made an appointment. They said, "not our problem, we are short staffed." They have "short staffed" for years. So before you buy any tires here make sure you have an entire day saved for every tire rotation. I went to Costco and had them rotate the tires for $30 in less than 30 minutes. I even ask the the manager if I could come back when they were ready and he said, "nope." I will never step foot back in this place.
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July 2023 by Cheryl Anderson
Shawn is so great. He got me in and out on a Saturday, with a last minute drop off and the store closing soon. A+ customer service and I was treated like a valued PERSON. (Making sure I had a ride, a safe place for my kids, etc.) if you go to this location, talk to Shawn directly… he’s the kindest, hardest worker at this location. Hands down.
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June 2023 by Cheryl A.
Shawn is amazing! He was able to take my car last minute, without an appointment, and get the tire fixed promptly on a weekend! I highly recommend this location and speaking with him directly for your needs. Richard it was a great associate as well, and both gentleman work together to address all my needs. A+ customer service!
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June 2023 by Gail Goniwicha
Had a first ever experience after getting a car wash. Apparently the undercarriage engine cover was half off and dragging against the ground. Made a horrible noise so I quickly went to the closest place and it was Belle Tire. The representative took a look at my car and said that yes, they could fix it and it only took about 40 minutes to get in and out! Was extremely relieved it wasn't anything serious! But Belle Tire is phenomenal in fixing your car's issue without costing the what you'd pay at a dealership!