October 2022 by Greg D.
After banking with Genisys for 10 years, this bank still fails to be of any assistance when I need financial services. I've never once even over-drafted an account with Genisys, yet anytime I've needed a loan, its been nothing but problems (even with 720+ credit). This latest time, they refused to loan me a sum that is less than half of what I allow them to keep in their institution. Upon trying to understand why and ultimately close my account, it took hours upon hours of phone tag and false information. Avoid this bank at all costs, they will not help you. I will advise my family members to abandon this institution as well. After banking with Genisys for 10 years, this bank still fails to be of any assistance when I need financial services. I've never once even over-drafted an account with Genisys, yet anytime I've needed a loan, its been nothing but problems (even with 720+ credit). This latest time, they refused to loan me a sum that is less than half of what I allow them to keep in their institution. Upon trying to understand why and ultimately close my account, it took hours upon hours of phone tag and false information. Avoid this bank at all costs, they will not help you. I will advise my family members to abandon this institution as well.