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November 2023 by Max Smith
Full serve team was great today, I appreciate their technique and the attention to detail - big thanks to LJ and Amber who wiped my door jambs and got into some nooks and crannies that most washes usually skip. Thank you!Services: Vacuuming
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November 2023 by Chip L.
Frank B and Tran are efficient thorough and thoughtful. Great job. Great job great job
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October 2023 by Ripon Chanda
The expectation was too high and than after the service the results were so bad that I had to take pictures to share with you all. I have been in car washes many places but these guys they have don’t wanna do their job. I’m going back there for my refund and probably never ever go back
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October 2023 by Alison Lehman
I go to this location and also the Birmingham location. Mctoy did a great job on the interior making sure It left spotless. I am not sure however if vacuuming the back trunk/hatch is included? I asked kindly and he had vacuumed it after no problem.Services: Polishing
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October 2023 by James M.
The team at the Royal Oak location, who worked on the interior, were efficient and impressive. They executed everything with precision, and Kenyon W. skillfully led the team to achieve an exceptionally clean interior.
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October 2023 by Christopher N.
The prices are very reasonable. They really gave my car a bright shine and were very gentle with my car. I would love to come here again in the future.
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September 2023 by Ashia George
My car was inspected and detailed by Frank B. and his associate (sorry I didn’t catch his name). They did an exceptional job cleaning the inside of my vehicle, took their time and showed care! I was happy to tip the Jax team to show my appreciation!Services: Auto detailing
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September 2023 by Zachary Bruner
The service at this place is starting to fall off. The business opens at 7 am, but they don't offer full service car washes until 8 am. Due to either poor planning, high absenteeism, or lack of human resources, I waited in line until 9 am before there were enough employees to offer full service. I will say that they told me that they didn't know when they would have enough employees for full service and I opted to wait. They only rinse off one side of your vehicle as you enter the wash. This is problematic. The day before my last visit, a bird left a nice surprise on the right side of my vehicle. After going through the wash and hand dry, I got out and the surprise was still on my vehicle. I went back to the start of the wash and this time, they rinsed both sides to ensure it was gone.
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September 2023 by Layla P.
I have been a regular customer of Jax for the past 3 years and the Royal Oak branch is my favorite location. However, I have also visited the Birmingham branch and I have to admit that it is slightly better. The Birmingham team seems to provide a more thorough service, and their staff tends to be friendlier.That said, I met some great staff at the Royal Oak branch who made my experience there great. It's worth noting that good tipping often leads to better service, and I believe many of the employees rely on tips as part of their income. I have observed customers tipping generously, which seems to improve service.I have also used the car service in Royal Oak several times, and I have always been very satisfied with the results. Overall, my experience with Jax has been positive, and I'm happy with the way my cars have been taken care of over the years.
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September 2023 by Chris Narine
Good overall spot to wash your car...they need to do a better job at whipping down the cars.
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August 2023 by Tawana W.
I was a previous member up until June 2023, the full service is horrible for the amount of membership, car is still dirty and rushed. I would not recommend unless you are just getting a wash, not full service, unless Frank B is there, he takes his time and gets the job done!
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July 2023 by Lorrie B
I had my first full service car wash yesterday (7/17) and it was AWESOME. The guys did an incredible job on my VERY dirty car - especially the interior. I’d definitely recommend. Thanks to T. Tillman and crew!Services: Vacuuming
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July 2023 by Lorrie B.
I had my first full service wash yesterday (7/17) and it was AWESOME. T. Tillman and the guys did an incredible job on my very dirty car (especially the inside.). I didn't have my wallet with me yesterday but was so happy that I went out of my way to stop by and leave them a tip today. Thanks, guys ... I'll definitely be back.
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July 2023 by Melanie S.
Signed up for the monthly with the free 1.5mo promotion, the guy was awesome (Empl 671 according to the receipt) and comped my interior upgrade AND ran into the gas station to get me change so I could tip the interior crew. Interior crew did great, inspected by Frank B. The service made the wait time better
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July 2023 by Amanda S.
D. Kirksey did a great job. Very thorough and really good demeanor. Thanks for a great experience!
