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November 2023 by John
Leeann continues to provide a very high level of service for my banking needs. I so appreciate this! Thank you Leeann!
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November 2023 by Michael/Joseph Murphy
After 20+ years of personally banking with Royal Oakland community, credit union and then recently creating a business account. The service is second next to none the security is a plus, and I’ve always been very satisfied, highly recommend.
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August 2023 by will carpenter
I'm SO glad I started banking here so far, so good.
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August 2023 by Richard Hudson
I truly like this place. There always friendly and in a good mood. There very understanding that stuff happens. I'm proud too say that I'm a member.
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August 2023 by Flood
I’ve called up every single day this week, and every time I do they either give me incorrect information, or screw something up. I’m at work so I can’t fact check them or verify they didn’t cause any issues until after they are closed.
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March 2023 by dana daley
Easy parking, friendly staff and professional. Plus they always have a cookie for my dog
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October 2022 by heather wilson
Deion and Nicole are awesome! They are both patient, kind, extremely helpful, friendly, happy, and quick to respond to emails.Deion saved my son and me from making a big mistake!! The seller of a car my son wanted to buy wasn't being honest and Deion helped us realize that.My son and I are grateful for their help!Thank you ALL :)
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June 2020 by Rebekah B.
I have been with this credit union for over 20 years. I would never consider going back to a bank. I have financed several cars, taken out a home equity loan and remortgaged my home through their mortgage company partner. All loan rates have been at least equal if not less than what banks offer. Staff is friendly and efficient. Any problems that have come up i.e posting to the wrong account, or a snafu with automatic bill payment have always been corrected quickly, and by phone, and they have been more than fair with reversing fees charged that I have disputed. I have been to all their locations but the Washington branch is closest to my home. I have been treated well wherever I went. Love this credit union!
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August 2019 by Victoria P.
I was banking with this credit union for six years, and it just kept getting worse. It seems like no matter which branch I called with a question, someone who answered was a royal grump. They are SO behind the times when it comes to online banking and app options and charge more than other credit unions for every little service. Fees, fees, and more fees. We get letters all the time about how they're tacking on additional charges to our account, and then you have to sift through the fine print to figure out how to opt out of the service. The one Royal Oak location closed down over by the new Kroger, and the Washington branch is difficult (especially with kids) because there's no drive-thru banking there. With so many other more competitive credit unions in the area with better rates and services, I went elsewhere, and it was a great decision for my business and my family.
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June 2019 by Maggie S.
This credit union is awesome!! Clean, friendly staff and I LOVE the off street parking!!