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January 2024 by brody kelley
Horrible store/horrible customer service was told I was getting a bed with my bed set I ordered and waited over a week and half for to be treated rudely on the phone and told I didn’t order a bed. Always had good experiences with Aaron’s untill now I will never shop with them again.
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November 2023 by Ariel Kerkau
Extremely disappointed, ordered couch and love seat only received a loveseat and getting charged for both tried to work with them and get it figured out but the people I spoke with were extremely rude I tried to set up a return was told a day they’d get it and they’d turn off auto pay, they call me again and say we never set up a day?? ok let’s try it again set up a day they finally did come and get it but charged me again after telling me I would not be charged and what do you know I’m again charged for both pieces! I was hopeful with this company but have caused a ridiculous amount of stress. I’ll stick with Dan at rentacenter always treated with respect and fantastic communication.
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October 2023 by Joshua Brown
I have been a customer of Aaron's for years. I did business at the one that use to be up in Traverse City until I moved down to Bay City. I actually found this location to be a lot more impressive. They really know how to make their customers feel loyal. I have only been in the store a couple times and they remembered where I worked at. If they remember that than they must care about their customers
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July 2023 by David Martz
Friendly staff great selection. Stephanie has gone out of her way to help us
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July 2023 by Neena Nikole
VERY UNPROFESSIONAL! I’ve only had my bed for one month and NOTHING but endless issues . But my main concern would be how do you bang on someone’s door who jus got off work from a 18 hour shift then when they realize They were wrong and there was no late Payment I get told it was just the wrong payment amount and I would have to call the store . So when the person who banged on my door leaves and I call the store I get lied to about my phone being called .. NO MISSED calls on my end so that’s WEIRD . you would think I would receive some type of apology for someone banging on my door at 10am for NO REASON after I just ended a 18 hour shift . Definitely don’t recommend this Aaron’s I’ve had no issues with the other store that I’ve rented from .
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June 2023 by Neena Vargas
VERY UNPROFESSIONAL! I’ve only had my bed for one month and NOTHING but endless issues . But my main concern would be how do you bang on someone’s door who jus got off work from a 18 hour shift then when they realize They were wrong and there was no late Payment I get told it was just the wrong payment amount and I would have to call the store . So when the person who banged on my door leaves and I call the store I get lied to about my phone being called .. NO MISSED calls on my end so that’s WEIRD . you would think I would receive some type of apology for someone banging on my door at 10am for NO REASON after I just ended a 18 hour shift . Definitely don’t recommend this Aaron’s I’ve had no issues with the other store that I’ve rented from .
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January 2023 by Bonnie Smith
Got something as a gift. Was amazing n with short notice well have it delivered before Christmas. 5 stars isn't enough for your Saginaw team
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November 2022 by Emily Fleming-Miller
This company straight up harasses you if you’re late on a payment. Will come every single day of the week, and bang on the door and call multiple times. Even after discussing it with the store that he took a pay cut, and still is managing to make payments, they continually harass people. Will be looking towards submitting a complaint for harassment with a federal agency here soon if the harassment does not stop.
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November 2022 by Jeff Abbott
Worst customer service I seen in a long time, 2 weeks to get a mattress, I find that ridiculous for a furniture rental store, won't ever go back
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October 2022 by Jessica Laskowski
They are very rude and disrespectful. They just take whatever amount of money they feel is okay out of your bank account at any time no matter what payment arrangements you make with them. I can't wait to pay off my stuff with them and be done with this company.
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July 2022 by Lucy Clutier
Jim was very helpful not only when I called to see if they had the item I was wantin but even more helpful when I came into the store to sign the agreement and take home the item when I left. I would definitely recommend this place to others and especially ask for Jim at the Bay road location in Saginaw Michigan
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May 2022 by benny drowned
Went to go in to pay my bill receptionist said I had an attitude when I didn't because they were running my card without my permission I told her I wanted it removed I go to pay my bill she tells me my full bill is due I told her I only had $90 for her she told me to lose the attitude and I said you know what I'll just pay it online I'd rather deal with robots then some ignorant short little blonde lady
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May 2022 by James swift
Hi we love that bed set we got
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September 2021 by Allen Zube
I got a fridge from these guys and their delivers on the day they delivered while I was at work and my fiance was home when they had deliver the fridge the head mover decided it was too much work to take the fridge doors off Or my house door off and They still haven't responded on what they're going to do to fix the damages to my house door and this is a month later smh im only posting this bc they havent even emailed me I'm a carpet installer and if I damage your walls your door or anything moving that carpet in I have to pay for itSo I'm expecting someone to contact me now
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August 2021 by Keith Guerrero
Fresh, new and trendy look after a remodel. The staff is friendly and there is a lot to choose from.