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March 2024 by Ryan
Great salesman but the customer service is terrible. I have tried reaching the store several times over the last 3 days with nobody answering. Was told 3-6 weeks on delivery and its now week 7 (15) with 0 communication. What a joke.Edit: adding time to the weeks waiting. Also to say they say call them but nobody ever answers the phone.Edit: to add more time to how long I have been waiting with zero response from Ashley’s customer service. You call nobody responds or calls you back they do not care, was offered a loaner to be delivered 5weeks ago I’m still waiting on that. Shop elsewhere.
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March 2024 by Alexandria Sharon
Great service. Very friendly staff! Would highly recommend. Waiting for my bed and I will give an update.
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January 2024 by Robert Macy
Furniture took a little longer than I wanted for it to arrive but our salesperson was on top of it and they made it right during the whole process! Go see Julia, she will hook you up! Can’t say enough about them!
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December 2023 by Paul Rigda
We went to the store looking for a table, and Logan helped us out a tremendous amount and showed us multiple different examples have there and was very patient with us.He took notes of what we liked and what we did not like, and definitely pointed us in the right direction to get the table that definitely suited our family and the dining room space we had.Highly recommend coming to Ashley outlet in Saginaw
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December 2023 by Linda Abdella
Cheri was the best salesperson I have ever encountered. She went above and beyond to meet my expectations and is a definite asset to the company. The showroom was very well displayed and great selections with affordable prices.
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December 2023 by Terri Reyes
Very professional and friendly service. They were all willing to help with my furniture needs. I would highly recommend to anyone looking for furniture! Great store!
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December 2023 by Lisa McCulloch
I had a quick but very pleasant experience at the new Ashley store in Saginaw. I wasn't going to stop, I was in a hurry, but did and ended up with a new recliner!! Chad was very helpful and I'm looking forward to my call and get my delivery set up!!!
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December 2023 by I v y Sr
Little in depth review.. Over the course of the week I’ve been drained trying to find a new mattress to purchase, Looking at reviews on Amazon and going into many different stores just stressing myself out. I walk in to Ashleys, a gentleman named Ryan had helped me today. I told him the story about me shopping online, he said I got 6 beds I want you to lay on. Made the process short and sweet. Found the bed I was looking for and bought it, He even threw in some sheets. He is very professional, considerate, and really looking to give the best to his customers. This man is a dedicated salesman.
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December 2023 by Irina Pavel
Outstanding experience! Ryan, you are by far my favorite bussinness owner and I will continue to support your work and presence on the market in any way I can. Staff is amazing, helpful, knowledgeable and very customer oriented. They find the best deals and the most appropriate items. Never about the pennies, always for the customer!
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December 2023 by Carley Collins
I hate leaving negative reviews because I know for years now delays on furniture nation wide are common! The fact that the sales lady who sold me my couch, Erika, told me it would be here 2-3 weeks and today marks 5! The bad review is the lack of communication and honesty I’ve received. If I cannot track my item myself, I’ve called twice and both people said only the salesperson who sold it to me can track it? I’m like well what if that person is on vaca or sick or left the company? Like nobody can put in my confirmation number and look it up? Odd… they told me she’d call me back later those days.. I would get texts from her days later… giving me the reasons of her then her kids have been sick so she hasn’t been in work.. like ok I get it but nobody can just tell me where my couch is??? I wish I got an honest timeline from time of purchase, that’s all. Then someone I know told me their friend used to work here and all the salespeople lie and say “2-3 weeks” to make the sale.. I’m pretty fed up after reading all the other reviews and others getting lied to. Obviously, I can’t go to a manager because looks like they encourage it! I just want to know an estimate since I was told week 2 it would be at the Saginaw store that Thursday…. No communication is starting to piss me off.
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December 2023 by Corey Berden
Purchased furniture first week of September. Was told prior to purchasing that it would take 3-4 weeks for the furniture to be delivered. Contacted them to check on delivery at week 6. Receptionist was rude and said there was no need to call and that someone from the company would contact me when the shipment has arrived and is ready for delivery. Week 8 Contacted them was told it was put on the truck for delivery on 9/16. They would have the agent contact me. No contact from anyone. A week later, I stop into the store and ask about current status and was told it is set for delivery November 4th and the agent will be notified to contact me. Days later the agent says it will be loaded on the truck to be delivered to the store November 15th and after their inspection they will set up time to deliver to us. I understand production is limited by supply chains. However, I am extremely disappointed in the lack of communication and rudeness from the staff members. At least the manager offered a free rug.
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December 2023 by Joe Hopkins
We enjoyed shopping in your store today. Everyone was nice, polite and helpful. Lizzy, our sales person did a great job and was very easy to work with.
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August 2023 by Ana Ulloa Gomez
We initially went into the store on March and set up the order for a (in stock) kind bed frame and dresser. They told us the delivery will be made within a couple of weeks. After we patiently waited we went to the store and they said that the bed frame was oversold. They promised that they’ll call us every week to give an update of the order status, but of course they didn’t. We had to reach out every week and finally got the bed after three months of setting up the order (which was unacceptable to us).It’s been two months since we received the bed frame, and now it’s broken. The frame rail/board failed and caused our mattress to sag. We reached out to the service department and their solution was to send a text message to a phone number and wait for a response. We are still at this point waiting for a response and will likely be without a bed for the foreseeable week. I highly suggest you don’t purchase from this store and stay way completely. You would think that spending over $3000 on a frame will mean good quality but it is all cheap wood with a terrible customer service.
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August 2023 by Jessica Wahoviak
Worst furniture store I have ever encountered. Ordered furniture in beginning of June and was told it would be 2 weeks for delivery. Took over 5 weeks and in that time false promises were made to us to clearly appease us at the time but they had no right to make the promises they knew they couldn’t keep. Finally our furniture arrives. Delivery man says oh you know you’re not getting the mattress you ordered right? They sent a different one.. UM NO?! Nobody told us that and who in their right mind thinks they can swap out mattresses, different brands and everything and try to send us something we didn’t test out and purposely order? We were also missing a piece to our sectional. Then we walk upstairs to see the new bed set we purchased after they assembled it.. THE WRONG BED SET. We spent so much money there and nothing was correct. And the fact they tried to give us a cheap mattress and not the expensive one we bought and thought we just wouldn’t notice. This store is a scam.
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August 2023 by Michael S.
no customer service after the sale, very disappointed in ashley furniture