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December 2023 by Tacarra Sheppard
Highly recommend opening a account somewhere else. I don't like this bank at all!
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October 2023 by Terry W.
WORST FINANCIAL INSTITUTION EVER.... LOAN DEPT IS HORRIBLE. How this credit union survives is beyond me. They already shut one branch down. Beware, loan dept don't take rental income into consideration. They don't help there members at all. Numerous times. Whoever makes the loan decisions is horrible home and personal.
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October 2023 by Kaylyn Strong
I enjoyed the app, but I wish they wouldn't make it difficult to send money to another bank. There's no option that I can see in the app, so I'm going to try to call when they're open to figure out if there is another way. I can send money to the account, yet I can't send it back to that same account that I just used. Slighty irritating but other than that good service.
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September 2023 by Cindy C.
I recently met one of your employees named Shannon at a local event. She was so kind and knowledgeable! She took time with every person and you could tell she really personalized her interaction with every person who walked up to the table even with a line of people behind us! I even saw he directing others in those bright orange shirts with the same kindness. Her professionalism really leaves a good mark with me. I hope you hang on to her for a long time because she is one of a kind!
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September 2023 by Jim Rozek
I found my visit to Jolt to be very quick and efficient. I was in and out in a matter of minutes and treated very friendly.
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August 2023 by Steven R.
Been with CFCU / Jolt for years ( since the 70's !! ) I have always had great satisfaction with this CU. Reps are always helpful & courteous, no, I don't have to go anywhere else for my banking!
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June 2023 by Tamara A.
I have never been treated better by any bank as an individual. My loan officer went above and beyond by listening to my circumstances both good and bad. Overall she seen the overall picture of my circumstances and my loan was approved by my hard work. Thank you again.
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May 2023 by Primed Thor
Well great bank but horrible timing. Yesterday, I had some multiple payments on the same card through planet fitness that didn't go through so called the customer service, they pretty much told me that it was fraud even though I already talked to planet fitness and confirmed that they payments didn't process. So the customer service rep shut off my card and then had to go pick up a new card. On my way to go pick up my new card, I got into a car accident. Couldn't make it into a bank in time. Now I can't use anything nor call customer service to have them reopen my old debit card so I can get food/groceries. The customer service rep didn't need to shut off my card or even start a fraud case.
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March 2023 by Mitzi Zanotti Brown
The customer service is friendly and professional. The staff is trained and knows all the services that the credit union offers. The person you talk to will walk you through the services you need and introduce you to the exact team member that handles that specific transaction. I would tell all my friends to use jolt credit union. They are like family.
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February 2023 by P J
Really enjoyed the extremely professional, prompt, efficient, courteous and friendly customer service I just received from Ashley and Beth as my HELOC account managers.Applied late December...and here I am...getting funds already. Appraisal etc.....all done...all by their true efficiency and fast use of emailing to get the job done.Jolt Credit Union - these ladies are an asset to your company !
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February 2023 by Marsha Numerich
Amy you are a super star. Thank you for all you did to make our mortgage happen in just 2 weeks. You made it such a smooth process. Again thank you to you and all others who were able to do this
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December 2022 by Steve Rocha
Wow!!! I can’t believe ALL these negative comments. I’ve been with “ Catholic Federal “ ( Jolt , don’t agree w/the new name ) for over 40 yrs. Customer service, inside banking, receptionist, loan officers, I HAVE NEVER had any qualms, all are professional & go out if their way to help in situations, thank goodness I have never had dire situations there! Sad people had “ bad “ experiences.
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December 2022 by Jermey Treichel
I just got an auto loan from Jolt Credit Union. So far its as expected. Just like any other loan just pay when your pmt is due. With interest rates going up my loan through them had an excellent rate. Which I am happy for. Setting up my account online wasn't too horrible I did have to call customer service and get help. I have never had to with other banks. However, they answered right away and helped me out got it done. Since I don't bank with Jolt, I had to find a way to pay my bill. They don't allow you to add your bank and make payments say like GM Financial would. I mean could pay in person but the closest was like hour from me. So I had to set up ACH which is why I gave 4 star. I could have set up pay through my bank but the ACH seemed easier. The did help me with that though and got it set up. I am so used to being able to add my bank pay my bills that this was out of left field for me. Or is this what is happening now? Either way 5 stars for customer service and 4 overall due to ability to pay payment.
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December 2022 by Jon W.
My experience working with employees at Jolt Credit Union was outstanding. I especially like to give special recognition to Pamela Jones, Support Specialist She was fantastic and very helpful.
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December 2022 by Wolf Darling
If I could give this branch and the workers a negative star review, I would. Get your money out of your accounts and go somewhere else, I had my account there for almost 7 years and that does not matter. Do yourselves a favor and don't bank here.
