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February 2024 by Andrea Gillam
Myself and my daughter got service at the cricket in Saginaw and our phones were set up incorrectly. When we called back to try to fix them Natalie was not only rude to me she was also rude to my daughter. This was months ago. My mother just went to switch her service over and once again Natalie was rude to her again. They did not set my mother’s phone up correctly or tell her that her phone wasn’t compatible when she started the process. I purposely go to another cricket because of how people are treated here and because they are not trained well. I referred people there and they have all had the same issues with the same person and getting their phones set up. Not impressed and will never go to that location again. They only get one star because of the Cricket service not customer service. They need training.
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January 2024 by Michelle Kuras
Evan has been such a huge help to me. I was having issues with another carrier and he suggested Cricket and I’ve been very pleased ever since I made the switch. Any questions I’ve had, he has been so helpful in answering them so I understand. He represents Cricket very well and in a very positive way.
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November 2023 by Junior Delarosa
Nick helped me tremendously with an issue I’ve had with Cricket for the past year involving ACP this man not only took my frustration seriously he made sure to go through the whole process from beginning to end which was also flabbergasting itself. It’s very HARD to find GREAT customer service Nick deserves a 10 star review instead of 5 & I will definitely not want to deal with anybody else when involving Cricket! Makes me want to remove my auto pay and just come into the store due to the EXCELLENT customer service.
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September 2023 by Sherry Naylor
Walid was very kind and very helpful in assisting me with my new phone.
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August 2023 by Jo Peters
Great service. I definitely will refer my friends here. Very knowledgeable staff. I was taken care of by Walid and he sure made this a great experience.
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August 2023 by Jan Stark
Had a great experience with Nick and Wil. Very helpful ❤️
