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February 2024 by Ebony Ebony
The 1st guy who checked me in was short, unfriendly. And inpatient. I was in a loaner car and did not know much about it, and he did not like that at all. It was busy that day, and he quickly let me know it would be a 2 hour wait, but seem agitated that I said I would wait. Hopefully, he was just having a bad day and thus is not who he it. They plugged the tire they could but left 2 unplug (pinholes as they said) because they were too close together. I went to A1 tire to have them plugged, and it's been a week already. I'm not sure if I would come back or recommend it.
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February 2024 by Tamshi Amin
Good quick work usually. Used to get better deals but now they don't do that. Better call around before going anywhere to finalize your deal. They tell you that they put on tires different (better) than Walmart but I am not sure what that means. Marketing thing as no one lers you actually see how the work is done in the name of safety hazard. Ha! I still go there but sometimes you don't have a choice!!?
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January 2024 by Taylor Garcia
Went to get one of my tire sensors fixed today. When i came to pick up my car he said that the error light is still on the dashboard because two of my other sensors aren't connecting now (he said the battery was low on them but they still told my psi on my dash). I just mentioned that i was just a bit upset that the light would still be on since thats the only reason i came to get it fixed, since it wasn’t a dire need to get it fixed. He told me “have a good day” in a kinda pushy sounding way. And I didn't have to pay for the service. And then i got in my car and none of my tire sensors are working and connecting to my car.
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January 2024 by Kathy S.
I have been a customer of Discount tire for years never had any problem. My boyfriend hit something in the road and ended up having a flat tire. Thankfully we were near discount tire pulled in to have it fixed. All we wanted to have done is to fix the flat tire or have the spare put on. The tire was unfixable so we asked to have the spare put on they refused because the spare was to old. The spare was hard all we wanted was to get home. No they wanted to sell a new tire and my boyfriend asked if he could change the tire in the parking lot they said no. So we had to drive the jeep out of the parking lot and thankfully there was a auto shop that did not do tires but he came out and help us put on the spare. I bought tires and my boyfriend had bought tires from discount tires what happened to customer service.
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January 2024 by zenek krawczyk
Excellent service Very good service
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January 2024 by Candi Ferris
They were terrific! Helpful, efficient and didn't pressure or try to up sell. Excellent customer service!
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January 2024 by Emily Kuiper
I started at discount tire in bay city and they messed up my order so bad I didn’t want to return so I came to this one here on bay rd and it was all around a nightmare.. I got 4 new tires and 4 new rims they put them on without hub rings knowing they needed hub rings for them to fit correctly so I got up to 50 mph and my car was vibrating so I took it in the next morning and that’s when I found out it needed hub rings they just didn’t put them on when they installed my tires so they said they would order them and call me when they came in and sent me on my way but I just didn’t feel comfortable and wasn’t satisfied so I called up there and asked for a manager, kevin, who was very friendly and did try to help me. He offered to go get the hub rings from the bay city discount and come get my car because I was at work at hooters down the road. I accepted and he did just that. Then when I left work that night it was still vibrating. Then Frank ended up coming to get my car from hooters a second time and fixing it again and finally it’s fixed. I appreciate the effort that was made to get the problem fixed I just would have hoped they would have just done it right the first time.
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January 2024 by Antonio Potter
Quick and efficient tire business. Was able to get my vehicle done within an hour. Highly recommend.
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January 2024 by RS Rezmer
Been buying tires here for 25 years. Great service Definitely recommend
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January 2024 by Zayne Z. Zhou
Says they would guarantee the lowest price, but they charged a large amount without explaining the details until I found out. They did refund the charge.
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January 2024 by Christina Braun
Just needed my tires filled with air. Polite and respectful, and free!
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January 2024 by William Doyle
Fast and very professional!!
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January 2024 by Lillian Fairchild
Very friendly knowledgeable staff
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December 2023 by Joe Riha
Can't even get a decent Rim Job done..
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December 2023 by Kathy Winkowski
Looking to have my tires checked before a big trip and found that they were not safe for the trip. I was shown the reason and I then asked for a quote on new tires which I was given quickly and the attendant explained everything and my options.