FedEx OnSite

Hours: FedEx OnSite offers a range of services with mixed customer experiences. Some customers have encountered poor customer service, feeling like their needs were an inconvenience, especially during early morning appointments or when seeking assistance. For example, one customer reported staff complaints about workload and felt they were not treated well. In contrast, other customers found the staff helpful and efficient, particularly when making returns or pickups. One customer appreciated a manager who made the process quick and simple, advising to have packages already wrapped and labeled. Additionally, a customer praised the friendly attitude of employees when they come in for gas at a nearby station, indicating positive interactions with staff. There were also issues with package pickups and deliveries; one customer had to drive to the warehouse after multiple phone calls and system confusion, and a package was eventually delivered after some trouble. Overall, FedEx OnSite can be helpful, but experiences vary depending on the staff and specific circumstances.

1. Saginaw, Michigan