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September 2023 by Dave McCormick
Just returned from a visit to the Saginaw mall store. If you are looking for customer service you may want to keep looking. If you are a self service buyer this store is for you.
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August 2023 by gail Adams
Was there on a Sunday not long after the mall had opened. I experienced the worst customer service I have ever had! Went in planning on buying at least 3 pairs. Waited awhile for anyone to even say anything to us. We were the only ones in the store besides one other person and 3 sales people. First we were told we can not get the shoes in a size to fit. Went on to look at others. Finally got helped again when I said something to my family. The help we got then gave us nothing but attitude and dirty looks the whole time. We walked out with one pair, the pair we were told we could not get! When we walked in one sales person was standing at a register eating, another at a register talking with a buddy and the third standing there doing not a thing. They lost out on a nice sale. We will also never step foot into that store again and possibly never step foot in any other finish line. They actually made us feel like we were not even welcomed in that store. I hope they realize it is back to school season as people are willing to spend a lot of money on shoes. Hopefully this review will save another family from having to deal with this! Wish I could give them -100 *
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August 2023 by Jay Orbit
HORRIBLE CUSTOMER SERVICE. WORSE FINISH LINE IN MICHIGAN. EVERY SINGLE TIME I STEP FOOT INTO THE FINISH LINE AT FASHION SQUARE MALL IN SAGINAW MICHIGAN I AM REMINDED WHAT HORRIBLE CUSTOMER SERVICE IS. I AM NEVER GREETED OR ASKED IF I NEED HELP WITH ANYTHING, THE EMPLOYEES AT THIS PARTICULAR LOCATION JUST LOOK AT ME AND WAIT FOR ME TO ASK THEM FOR SOMETHING AND THEN ACT AS IF IT IS AN INCONVENIENCE TO GO AND LOOK FOR MY SIZE. UNFORTUNATELY THE MANAGER (KATE I BELIEVE IS HER NAME) IS ABSOLUTELY UNPROFESSIONAL, CARELESS AND RUDE. WILL NEVER STEP FOOT BACK INTO THIS LOCATION AGAIN. WILL GO ELSEWHERE TO PURCHASE SHOES FOR MY FAMILY. FINISH LINE HAS LOST A VERY LOYAL CUSTOMER DUE TO THE UNPROFESSIONAL STAFF AND RUDE AND CARELESS MANAGER AT THIS GHETTO SAGINAW LOCATION.
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February 2022 by Carole Vanliew
Staff is EXTREMELY rude! Never again!
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October 2021 by Robert North
Good customer service...Nth in stock for kids sizes 2 and 3
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June 2021 by Tiasa Cantrell
The shoes are amazing, a bit pricey but they last a not longer than most so that's a plus
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August 2020 by Jordan Mcdonald
Great site
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June 2020 by Catriana Abram
Great customer service!
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February 2020 by Mohammad Hossain
Sometimes the deals are great!
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December 2019 by Amy Paul
It's another shoe store. Not much to tell. It's clean and pricey. In the mall.
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September 2019 by donny renner
I want to finish line on Monday supposed to have my shoes on Friday went there on Saturday no shoes $191 for some Air Jordans and they failed to deliver typical right before school my daughter is hysterically crying
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May 2019 by Scott Grischke
Awesome shoes They have everything
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May 2019 by Jesse Bannick
Clean and neat displays
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April 2019 by Trevell Henderson
They never have my size
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March 2019 by Mike Jae
The wonderful woman named Nay was very helpful and great to deal with. Thanks, Nay!
