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November 2024 by Randall Perry
Wouldn't listen to me when I asked for a tire to be put on, I said front passenger then they took off my rear driver and got pissed when I called them out on it....as far as going to call the cops
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October 2024 by DAVID W CHILDS
Called for details / busy
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September 2024 by Heather Salazar
Took my son's car there that was overheating they gave me a quote of 1078 to fix it $1,400 later almost picked up the car overheated again on the way home spelling coolant everywhere battery was dead and then my husband had to fix the car when he got home
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August 2024 by david goward
Nothing negative to say. They took good care of me.
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July 2024 by Nathan Ruth
Wasn’t even paying for an oil change because i have a rental car. if this was my own car i would have punched the tech in the mouth. took an hour for an oil change while i see the tech sitting on his phone and just walking around like there is nothing to do. when he put the oil plug back in the torqued so hard shook the whole car on the lift.
also add on after, the tech didn’t even reset the oil life. i mean at this point i feel like my girlfriend would have done better job than this. this is pathetic.
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June 2024 by Laura Maslow
Great customer service. I was always kept informed about what was going on with my vehicle. I have always had above expectations from this store.
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June 2024 by Rick Hummel
Very trustworthy and great to deal with
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June 2024 by Jessie Miller
Firestone has always did a good job. My parents used to go to Firestone and get their car fixed. They always did a good job. That's why I love Firestone. Keep up the good work!!!
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June 2024 by Everett Communications LLC
Kay, the manager was great. Everything was done well and prompt.
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May 2024 by Sean Watkins
Experience went exactly as I was needed.
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May 2024 by Nick Vlassis
I arrived just before they opened and was greeted by Kay. Kay was very courteous and understanding ( I did not have an appointment as it was an emergency repair ) and she did an AWESOME job in accommodating my repairs being completed quickly and also very cost effective ! Kay did a GREAT job and should be commended by upper management ! Thank you Kay and great job ! The world needs more helpful polite and energetic people like you !
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May 2024 by Nolan Nasser (N³)
Absolutely phenomenal service at this Firestone. It was quick and the staff was great. Kay and Jordan were so nice and such a huge help.
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May 2024 by peter thorngate
I’ve known people that have been using them for a long time and are very satisfied and I used them and I am very satisfied with the service I received
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May 2024 by Jeff Drake
I don't usually make comments about an experience but this has to be said. Firestone Complete Auto Care State Street Saginaw, MI. I bought tires here November 24, 2023. Had intermitting problem with TPMS for what the car said was the right rear tire. After this stayed on all the time I took it in to get fixed January 31, 2024. There is a charge to fix these approximately $120. Mechanic went to the right front tire to work on it. I told them it is the right rear. They told me no it is the right front. Evidently when they put the new tires on they never reset the TPMS. Paid the bill and left everything fine. Now April 22, 2024 on my way home RED light on dash says PSI 10, PSI 7, PSI 4, PSI 0. Yes flat tire. Had portable air brought out to inflate and get home. Took right front tire off to check for hole. Couldn't find a hole, pressed on the valve stem and you could hear air coming out. Appeared the valve stem system was extremely loose. Called Kay on Morning of April 23, 2024 to let them know I was bringing the tire in to get fixed and I wasn't paying for it again. Had a 4 pm appointment. They broke the tire down and she brought me the TPMS and said well this isn't our TPMS and then another part of one that was rolling around inside the new tire they installed in November. She said we wouldn't have left this part rolling around in the tire and this isn't our TPMS so she wants to charge me again for it. She argued with me about it not being their TPMS. So I can only assume that she is so positive it wasn't theirs that they charged me for a TPMS but never changed it because they were working on that right front tire. Ended up taking the broken down half mounted tire and rim that they wouldn't fix to Discount Tire to get it fixed. Many many years of going there will not be going back. Manager Kay can't admit to a problem they had and just fix it and be done, has to lie and pretend I don't know what is going on with my car. Nobody has rotated tires or changed them, They were the only people who worked on it.
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April 2024 by David Cawthon
Brought car in for tires, mount and balance. Specifically asked to have tires removed from car before being placed on hoist to avoid door paint damage. First thing they do is exactly the opposite. They put car on hoist then tried to wrestle tires out of car. I canceled the work immediately. And got it out of there as fast as I possibly could. STAY AWAY!!!!!¡!!
