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October 2023 by Andy Peil
Very poor attitude at desk in store service minimum also repaired chair I bought with in a year cost over 1000 was totally fixed on wensday not getting back until Monday morning with several phone calls and no accommodation
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July 2023 by Tony kretz
Very nice place, they let you look around before hammering you to buy. It was a great experience n got what we needed, thank you Jessica.
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May 2023 by Patricia Schomaker
Can't wait to order the Mackenzie lazy boy sleeper and the soren recliner..?
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March 2023 by Matt Petrowski
Excellent sections, very friendly staff.
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March 2023 by Jamie Dibble
Jessica was super kind and helpful! She even complimented me on my glasses and jewelry :)
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December 2022 by Jessica Stanard
No pressure shopping. What more could you ask for? Knowledgeable sales staff, and what they didn’t know off hand was able to find out information quickly. Have purchased many items from here and plan to do so in the future.
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April 2022 by Revelation bible study Berkheimer
What a GREAT salesman. He was so patient with us. So many beautiful choices. His name is Jacob Gorelli. 6410 Bay Road, Saginaw, MI. 48706I'll be back!
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March 2022 by James Baranowski
I would never go back to Godwins ever again! I ordered and paid for a TV stand and couch. It took more than 6 months for the couch to come in. When they finally delivered the couch it was broken. The customer service was completely terrible. Nobody seemed to have any answers, I would call and ask for updates and I would get the run around. Same ole excuses everytime: The person that handles this is on vacation. There is no way I can look anything up, we don't have access to orders. You need to speak with your sales associate. Oh I'm sorry your sales associate isn't in, I will leave a message. I will have the manager call you back, she's on vacation, again. It was always the blame game, nobody giving any answers or taking responsibility. I finally received my "new replacement couch" 7 months later. They delivered me a chair! I had to once again wait and setup another delivery for the right couch to be delivered. I have asked to speak to the manager, have called there and still haven't heard back from anyone. I received the new couch about a month ago. I had asked the manager to call me so we could discuss what had happened. Haven't heard from anyone. The delivery guys were always excellent. Extremely polite and were genuinely apologetic of the inconveniences. Outstanding service from the front line people. Management and in store employees need some re-education. (Bay Rd location) Due to this experience I will never go back to any Godwins no matter which location. As a customer I did not feel valued or respected.
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March 2022 by Mike Zube
I will never order from this place again. March 2nd will be 11 months since we ordered couch, loveseat, chair, and ottoman. We were told July of last year and than September and now end of February. I called them to see if it was in since it’s towards the end of the month and they can’t find the couch and said must be a computer glitch.
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January 2022 by Janet K.
I went in to buy the chair in their sales flyer on state street, sold out of the warehouse already, shows me more expensive chair I say fine, I take this one, then goes to the desk, comes back says this chair is on order 4 months wait. ok can I have this one I'm sitting in? The answer is No because we can't sell off the showroom. thanks for the info, bye now ")
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January 2022 by Bobo S.
Sales was fine (Linden Rd/Flint), until I had an issue. Their 3-day return policy is not as was represented, and although willing to exchange they wanted to charge $300. But it's their service department out of Saginaw that is the JOKE! Their tech...will call her 'camo/biker Susie' was here twice. Didn't seem to know much about the problem our Lazy Boy had, even pretended not to hear the noise that needed repair. Uncooperative on wearing a mask or removing shoes/wearing covers. Did not care about us (health) or respect for our home. WILL NOT USE GODWIN'S EVER AGAIN!!
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November 2021 by Brian Eickholt
Big, clean showroom. Nice wide selection of different pieces. Easy in and out parking.
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November 2021 by Matt Reece
If u enjoy only getting half your couch delivered this is your place and then being told there’s nothing that can be done about it wait till next week def go there
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October 2021 by Gail Clemens
I was at the bay road location. Jacob was very helpful and friendly. He helped me find the perfect sectional I love and within my budget. I will definitely go back and ask for him on my next purchase. G.C.
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October 2021 by denyak blue
Had to order at 1 location and pick up at another.. swivel base was added to recliner at second location . All went smooth was ready when I got to second location...
