Independent Bank has friendly and helpful staff who make banking easy and smooth. Amy at Bay Road was patient and informative, while Courtney explained the account process clearly. On a busy Friday, manager Kristi and her team provided quick, kind, and understanding assistance with an urgent matter. Overall, the staff are welcoming, attentive, and go out of their way to assist customers.
Amy at the Bay Road branch was amazing! She was friendly, patient, and very informative. She went out of her way to assist me and answered all of my questions. The process went very smooth and I truly appreciate that. Thank you Amy, you are truly an asset to Independent Bank.
April 2025
Courtney was absolutely amazing. She talked me through the entire process of opening a new account. I’m moving from Kansas and have been stressed out trying to find a new bank and she made it so easy for me!
November 2023
I came in a few mins before close, hours away from home, on a Friday with an urgent matter. Manager Kristi and her team were great! Helped me thru my dilemma, and were kind, understanding, and had me out in minutes! I couldn't thank her and her team enough!
