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February 2024 by Heather Nash
Everything was amazing except for the delivery person..
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February 2024 by Irene Meyer-McNew
Bought a new kitchen sink & faucet. Salesperson was very helpful also.
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January 2024 by Sherri G.
I went to this store intending to buy a garage door opener. the girl working in this department (very short hair with lots of curls on top) was ridiculously inept. She did not know the answers to any questions, she could not effectively input info into the computer, she spelled everything wrong and asked me the same questions over and over. i told her to cancel my order, cancel my credit card application (of course she couldn't handle doing these things either). I subsequently went to Home Depot where they were extremely friendly and knowledgeable. They knew their product and I was happy and on my way in no time at all. all I got at Lowe's was frustration and bad information. I won't make this mistake again!!
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January 2024 by E Chlystek
Chemical sale going on is great
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January 2024 by Karl Griffiths
Very one was very helpful
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January 2024 by Randy C.
Do Not Buy a Gas Dryer here. Delivery was not good because they didn't bring any tools. Asked me if they could borrow a pair of pliers to hook up the gas line.....Hello! Blow my house up because you didn't have ANY Tools? Bullcrap! Nincompoops used my personal tools. HEY LOWES ASK YOUR CONTRACTORS TO DO THE DAMN MINIMUM - BRING SOME TOOLS!!!!!!! Last appliance I'll ever buy here.
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January 2024 by Amanda Kramer
Ordered a dishwasher at the beginning of December that was supposed to come in 12/21, didn’t arrive until 12/30, when we got it home we realized that it was dented on the front panel. Called the store and sent pictures. They were not helpful. Would not pick up the dishwasher or expedite shipping on another. Wanted to offer $50 off the current dishwasher, which was not worth having to look at a jacked up appliance for 6 years at the price. Finally just returned it and bought the same one at Home Depot with free delivery to be here in 4 days instead of the month it takes to get it from Lowe’s.
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January 2024 by Ash Taylor
Waited 10 minutes to have a key made that didn't even happen. Did not answer the page for help.
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January 2024 by Jesse Sanchez
I felt disrespected while shopping. One of the cashier physically pushed my hand to insert my card while I was asking a question. Then after paying for everything and on my way out the store, he stopped my cart assuming I didn’t pay. He treated me as if I was going to steal. As an active military member who just came back from deployment, I and any abiding citizen shouldn’t be treated like that.
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January 2024 by Richard Miller
Military discount
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January 2024 by john doe
The selection of vinyl floors was not very good !!! But the store was clean and organized
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January 2024 by L Allen
Clean, custom services is excellent.
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December 2023 by Donna Jo
We've purchased our precut real Christmas tree from Lowe's for the past two years. The trees aren't dry and dying like other stores with precut trees. Reasonable prices. They also cut the base down, trim and wrap. My boy's had fun picking the best one!
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December 2023 by Karen Gervais
We are doing major remodels to our home. Right now, we are doing a bathroom. We bought the toilet, vanity, flooring, sink and other items in advance, as we could afford them. Our last purchase was in July 2023, which I realize is beyond the 90 day return policy. Today, we are installing the vanity and we discovered that the side splash guard is too long, even though we were assured at the time that it was the correct size. Per your policy, I cannot exchange it. Your registers allegedly will not allow you to do a refund past 90 days. I know that there is a "workaround" for this. I don't even want a refund, I just want an exchange for the correct size. I live close to a Home Depot and a Menards, but I drive from Flint to Saginaw because I like Lowe's better, or I thought I did. Your hard line on returns has lost my business.
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December 2023 by Rick Vaughan
Purchased washer dryer, delivered next day steam dryer missing the y connection, hose, and feet, after they set it up I was told to call let them know parts missing. Called same day transfered to 3 different numbers getting cut off twice. After getting through was told that if I wanted feet had to go through Maytag and purchase from them. By this time I'm fumeing, I'm not buying feet that were supposed to come with, I was told the only way to make this right is to return the dryer and they will bring new one Tuesday or Wednesday. Nothing showed Thursday rolls along called, and what do I hear the oh I'm sorry we will get that expedited right away someone will call you with delivery time. 5 hours later I call them only to find out they are busy with deliveries and I won't get dryer till next Wednesday so now I will be without dryer for a total of 10 days this is if it gets here then. To top this off I was told if I purchase warranty I will receive another 100 off purchase. So I did then when I rang up no discount because it had to be an appliance not warranty. Only got 100 off instead of 200. Canceled warranty.Got response from Lowes saying sorry to hear about your troubles to speak with representative call number listed. Well I called and number for customer service went to shipping where I was told hold time is 1 hour. Of course I hung up. J.b.hunt shipping who handles delivery why talk to shipping when it should be customer service. This proves their customer service sucks.
