Macksood's Saginaw is known for its friendly, knowledgeable, and helpful staff, providing excellent customer service across a variety of products. Customers appreciate the wide selection of items available, including billiard tables, pool sticks, patio furniture, and hot tubs. Many have shared positive experiences, specifically highlighting the professionalism of team members like Jason and Barb, who assist customers with their purchases and inquiries. Clients report satisfaction with their spa purchases, noting quick responses to service concerns and warranty issues. For instance, when a spa had bubbles in the shell, Macksood's swiftly replaced it under warranty. When another customer faced a leak, the team efficiently addressed the issue, providing options for upgrades and ensuring the spa was winterized properly. The store atmosphere is described as welcoming, with staff allowing customers to browse without pressure while being readily available for questions. The positive shopping experience extends to the delivery and setup of purchased items, although some customers are still awaiting final setups. Overall, Macksood's Saginaw stands out for its commitment to customer satisfaction and integrity, making it a recommended destination for outdoor and home leisure products.
The folks at Macksood's were kind and helpful. Christie and a gentlemen helped me out. I was purchasing for a nonprofit and they were kind enough to cut me a deal on inflatables that will directly benefit families in the local community. Thank you!
August 2025
I have nothing but great things to say. They have been so helpful even though I've had my pool for 4years I learned new things after attending the Pool School.
May 2025
Great sales staff, the pool installation was great very knowledgeable and nice people
