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October 2023 by Matt Fox
McDonald Kia provided me with a fair price on a new Kia Van. I was looking for a closeout price on a 2023 model so I called every Kia dealership in Michigan but was unable to find any. The response from their salesperson Cynthia was quick and she followed through unlike most of the other dealers and found a 2024 in my preferred color. I would describe our dealings as no nonsense and straight to the point, which I appreciate. 2 and 3 days later other dealers called back or tried to follow up to sell me a van. I was sure to let them know that they dropped the ball when they had a serious buyer. Cynthia seemed experienced and could not have been more helpful.Constructive criticism for McDonald. I realize that there were staff changes very close to my delivery however the deal should not have taken over an hour to close.My suggestions for improvement would be to handle any sales pitches of warranty or any other ad ons over the phone when dealing with an out of town sale. The Paperwork should have been prepared and ready at my 430 appointment especially knowing that I had a 2 hr ride home. I understand the staff difficulty but the office had all day to get the docs ready, or have the financial guy call me to sell me on any extras. Skip the back and forth to the manager on said extras and give everyone the same great price the first time.Overall this was good car buying experience and I would return to buy here again.
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September 2023 by Tamsyn McFarlin
I can't say enough good things about McDonald Kia! My buying experience was easy and professional. Bill helped me find the right vehicle and Frank made the numbers work for me. Everyone is super friendly and absolutely no glitches in the entire process! I love my new car, thank you everyone!
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August 2023 by Rosemary Kohut
I had the most supreme experience that led to my purchasing a new Kia Rio.I had gone to the Kia McDonald on State Street in Saginaw. I spoke with Tiffany about my wanting to buy a used Kia, or a similarly priced vehicle. She told me about several used cars that suited my needs, and said I could drive down the street a bit to view the cars.When I arrived there, she said that the car she'd driven down there was also for sale: a brand new Kia costing $17,000. My positive reaction was immediate. I drove the car for a short spell, then had my brother-in-law tell me what he thought. His remarks were all topnotch.So I went back to the dealership and purchased the car. Details would be taken care of, and I could pick up the car later.I WAS IN HEAVEN. (And I still am!)The car has been wonderful: I am very happy to own it. My sales agent was unbelievably wonderful. I rate the whole experience as an A-PLUS.I give the highest praise to the dealer of this car, and I also consider that Tiffany was a perfect seller.Rosemary Kohut
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August 2023 by David Loomis
My wife and I bought a new Sportage (Kia) and Tiffany our sales Consultant, made purchasing this fine dependable SUV very easy and we really appreciate the friendly associations that are continually exhibited to make our purchase sound and right. Now I'd like to add some information that just fits a good dealership to service not only what they sell but service that which is second to none for everyone. Coty the service manager is most efficient to help make sure you have all your information needed to service and maintain your vehicles dependability. Since we've been going to McDonald's Kia its been hands down in pleasure to do business with you. Your the best and thanks to all the team you have there.
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August 2023 by Chelsea N.
Rude service and if you're a woman trying to buy or lease a car from them just be weary! Anthony Allen tried to appraise my car for $16000 when it appraised for $18000+ at three other dealers. When confronted with this he was condescending and rude. Fred Stark was worse and wanted me to just trade in the car to "get around any negative equity" knowing that I have positive equity in the car and just wanted a nice payday at my expense. I told him that I would be wasting the equity in the car and that I just had it appraised for $18000 by Buick where he said "Buy the Buick then!" I really wanted a Niro but I've hit a brick wall with them so guess who's buying a Buick. Lol
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July 2023 by Sandra Guinther
As always, a great place. Everyone is si friendly and helpful. Did a great job in fixing damage hatch and took care of my oil change. I would recommend them. Great place!
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May 2023 by Katelyn Arndt
Wanted to buy my vehicle out and Jake Powell made the process so easy and fast. Due to my busy schedule he had all of the paper work ready and brought it to me. He was so nice and made sure I understood everything before signing. He was very helpful, I will definitely be back to him to buy my next vehicle. Thanks Jake!
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April 2023 by Stephen Chambers
Thank you Tiffany Riley for a great car buying experience. You did an excellent job, taking care of everything for me including delivery to the house. Clear and upfront pricing with no surprises. Thank youFrank (finance manager) for putting the deal together.
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February 2023 by Sharon Govitz
My husband and I highly recommend buying your next car from this dealership. Our sales woman Tiffany and finance manager had everything done from beginning to end in just a couple hours. We definitely will be back to buy our next car.
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February 2023 by Chelsea Cascadden
McDonald kia made my car buying experience extremely easy and painless. Thank you to everyone on the sales floor for helping me through the whole process and an even bigger thank you to Tiffany for making sure I left understanding everything about my vehicle. I’m impressed with the swiftness and professionalism they put fourth. Thank you.
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February 2023 by Kevin R
UPDATE: the manager Ryan called me and we had a discussion about the below interaction with the sales rep Tiffany and my situation, and I have to say he seems like a standup guy with a good business He runs did not buy a car, but if everything worked out would not mind working with him to get one from thereThe rep Tiffany R was not helpful and did not communicate as professional am glad will look elsewhere to buy new suv.To explain the situation, I tried talking to her about my trade-in, and she was given one word answers and did not give me time to talk about downpayment nor options to ensure I could go in and buy the Kia sportage 2023.Just rude and unprofessional in my experience
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January 2023 by Puppychow712
I love getting my oil changed here. They are always quick and timely. The staff are always so friendly. I love the waiting room. It has snacks and drinks available. They get me in and out in less than an hour. I have recommended family and friends here and they enjoy their services as well.
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December 2022 by William Webb
Totally crooked and absolutely ridiculous.I spent $250 to tow my car to McDonald Kia. I and and engine that blew up on me and Kia corporate wouldn't help me. Whole other story. McDonald Kia said "bring it to us and we will help."They wanted to purchase it from me and then fix it to resell it. They convinced me that it was mutually beneficial. Well after meeting with them I gave them my needs to what I can pay etc. They decided to hike the price up so significantly. They were trying to say I had no other options. They sales manager and sales person was of zero help. They price gouged the vehicles and wouldn't budge. They saw me as an easy victim. Total crooks. Never go here.
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November 2022 by Tyler Loos
My experience was rough, but the initial experience with Anthony was good. I was able to test drive the car and they were willing to work with me. As time went on though, the service went downhill. Having to send multiple documents multiple times, having to answer questions multiple times. As I understand the individual was sick, but there was no contact to notify me. I wouldn't have known unless I called in for an update. I explained I had no vehicle and had a job to get to. Due to this went through a different dealership, and was the best choice.
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September 2022 by Krista Ziolkowski
Kia Mcdonald is the way to go!Fred, Tj, and Ryan we’re so helpful during the process of getting my new car! They went above and beyond for me and I am so grateful. I don’t have any negative comments about them, definitely the best dealership in Michigan!! If i could give more than 5 stars I would!