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September 2023 by Sarah Lindsey
My experience is mixed. The level of professionalism received from Pastor Ben Smith, Ms. Dorsey, Ms. Austin, Mr. Jackson and Mr. Phillips on my loved one was world class. I just wish they teach their team all the same attributes, the attitude, mean looks, unprofessionalism as if we’re bothering them when we’re paying money to be served. I will never come to this funeral home again until there is transparency all across the board professionally. Training and customer service is everything and this experience during my dad was good up until the service and dealing with Ms. Scott and the funeral attendants. We wonder why people go to the white man get treated better professionally for less. Oh and please stop selling them cheap looking caskets with plastic hardware that represents the quality you put out. Smh
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July 2023 by Stephanie Singh
Nice and friendly people did a great job for my mother’s memorial service
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March 2022 by QUEEN LauraLee47
The counselor that worked with our family was rude and unprofessional. She made our time of bereavement very difficult and stressful. We couldn't properly grieve due to all the confusion, problems, and chaos.
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March 2022 by Cathy Smith
After losing my mother my experience was less than good. They asked for us to fill out the information for the obituary however apparently the person who doe the actual obituary has trouble spelling. Things were wrong until the day of the service. Everything was in my opinion disorganized and being put together by clueless staff.
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March 2022 by Aaron L
If I could give 0 stars, Thats what they would get. My 22 year old nephew passed away. They were rude and unprofessional to my sister the day she went in all the way to the day of the service. I was there helping trying to get everything done. We were given snide remarks and inconsiderate comments. At the service, Bill, a person at the door, got in my face like he was about to do something because I was asking questions. And kept on getting in my face. We asked to have him removed and away from the funeral. The pastor takes the funeral over talking about himself and turning the memorial about my nephew into a church service. They try to limit the amount of people and time for guests to get up and speak about the lost loved one so they have plenty of time for their church service. Asking the guests if they are saved and preaching instead of memorializing the person the funeral was for. It was a terrible experience that no one should have to go through while grieving the loss of a loved one. If you cannot be compassion and understanding then you should not work at a funeral home.I must say that John who worked there was compassionate and apologized over and over. Thank you John.However I would never recommend this funeral home to ANYONE. They appear to care only about the $$$ not the families who are enduring the loss of their loved one.
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March 2022 by Skowalski Hughes
Beautiful place and excellent service...
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March 2022 by Sonto Dobis
During my dad's funeral the flowers ordered were not placed in with him the staff were very rude about it dealing with time restrictions for the funeral do to covid it was very insulting. On top of this we have asked for copies of our paperwork for about a month they are very rude over the phone and for some reason not wanting to give us copies of our paperwork.
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March 2021 by Camille Leshai
Paradise Funeral Chapel is the very best funeral home in Saginaw, Michigan. They provide excellent services. The staff are phenomenal and professional! They went above and beyond providing the best services for my mother and our family. Thank you for your services! Your business speaks volume. May you continue to expand and build franchises across the globe. Blessings
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March 2020 by Deanna Harris
I had the pleasure of attending my aunt's funeral services in this chapel over the weekend and the entire experience was nothing short of AMAZING!!! My daughter is in a wheelchair and not once did I feel as if we were in the way. They went over and beyond to accommodate everyone attending the service. The chapel was flawfully BEAUTIFUL and the staff is to be applauded for a service well done!!! The best in which I have ever seen and I only wish that they had a branch in Indianapolis, Indiana. Five star excellence hands down and professionalism at its best!!!
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March 2020 by Rochelle Gilmer
Very efficient courteous service great location
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March 2019 by Margie Bgdib
Hi class VERY professional staff and environment. They almost make you forget the seriousness of the visit. Very compassionate.
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March 2018 by Yvonne Sanders
My experience with Paradise Staff was very refreshing and I personally would like to thank you each of you for your love,kindness, caring and loyal support. Mr.Phillip I admire how well you took care of my first born Son,for also being a outstanding person in his life,little did I know .But there's not enough word to tell you and Eric Collins how much I appreciate you.Thank for doing business with my family's.
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March 2017 by Bernadeen Frazier
Great experience to be part of a loved ones home going celebration (Gladys Winters) in another state.
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March 2017 by Dorothy McQueen
Owner Ivan is very helpful and courteous. The staff is pleasant and have Compassionate Spirits. Thanks Darius for your welcoming Spirit and helping #Hands
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March 2017 by Muaarijih Lyons
Execellent service and very professional. Compassionate and caring with my brother's funeral and reapected our religious beliefs. Thanks Ivan and Robin. God bless you.
