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November 2023 by Ciara
I have been with this bank for 13 years! The customer service at the Saginaw branch is POOR. A lot of the EMPLOYEES need retraining. Mandy and Brittany talk to loyal members nastily and I constantly have to speak with a supervisor and the supervisor ALWAYS get whatever I need done. It shouldn’t have to come down to a supervisor every time. Termination or retraining for these two specific employees is my advice. I see this bank losing a lot of business and members in the future.
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November 2023 by Jim McMillan
Terrible service. Grieving family trying to file a death claim on a loan and we’re turned away despite having valid Power of Attorney.
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July 2023 by Chelsey B
I swear they hire random people off the street and provide zero training. No one knows anything, and everyone has a different answer for the same question. You can't call the bank directly, instead all calls go to the call center. I asked to be transferred to the loans department when they didn't know the answer to my automotive loan questions and they straight up lied to me and told me they didn't have a loans department. If you don't have a loans department, how did I get a loan from you. Useless and frustrating.
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July 2023 by Benjamin Waite
Great people and bank they are very friendly. They made my children feel welcomed and very happy.
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August 2022 by Michael
Horrible place atm always not working properly. It took my card couldn't do anything on weekend..Edit: they have new ATMs its perfect there now.
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August 2022 by blair fuller
Other than Tony in loss prevention, this place is terrible.
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June 2022 by Annette Harper
The older lady there needs more patience and need to know how to speak nicely to customers. The younger lady was very nice and helpful.went back with the right paper, the younger lady was very nice,but the older one started to get rude again.thank God and very sweet lady must of her her,and came out and helped me thank the Lord. Please try at lease to be patience and nice to people that really needs your help,it will go a long way?
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May 2022 by Tank Service
My aunt recently passed and i went here to see if she owed anything on the car she left behind the blonde lady at the front desk was very rude and condescending I wouldn't recommend doing business here at all if I could give zero stars I would
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March 2022 by Matt Lamrouex
Terrible credit union no service to speak of. All they want is your money and will give bad advice on loans.
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March 2021 by W. t
Website is horrible.....years ago was top notch..
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January 2021 by Karen King
We have been doing business with them for years and are always willing to help us when we have questions.
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October 2020 by ovoxomcful
Horrible place atm always not working properly. It took my card couldn't do anything on weekend..
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July 2020 by Saleen Yates
I do not recommend getting any sort of loan through them. All it’s done is messed up my credit score because they don’t keep proper track of the insurance you have and will gladly tack on more money to your loan to add their insurance to make your payment higher and increase your loan with no contact to you. The only good thing about this place is Tony in Loss Prevention. He’s the only one that’s ever helped me or tried to help me.
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April 2019 by Robert Barnett
It is such a pleasure to do my banking a security credit union,
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July 2018 by abbp70
Thales are very slow and sevive sucks
