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February 2024 by Gloria Llamas
the ease of the return and the customer service
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January 2024 by chip yaple
demeanor and flexibility with hours changing.
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January 2024 by Matthew Price
Staff was helpful and quick to checkin/out. They have cameras all over but did not see one that points at front desk or alerts employees that someone is waiting. Truck rented had 133k hard miles on it, clunked, made lots of noises. Inside of cab was not cleaned in sometime. Overall Bay Rd Uhaul has been here my entire life and will continue to use them for rental needs.
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January 2024 by Jessica Barnes
Staff was very friendly and helpful
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January 2024 by Danielle Ortiz
Excellent service
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December 2023 by Juan Anguiano III
Came in last minute to move a few things and they were more than helpful! Got everything done in a couple hours! Didn’t catch his name but the guy with the glasses was super cool about the drop off process as well!
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November 2023 by Terrance Kelley
These Mf will rob you without a gun! They quote you one price and when you bring the truck back with the gas back they still charge you damn near the whole 100 dollars. Never going there again
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October 2023 by john clark
Good clean rental trucks. Much more professional than the Florida location we rented from at the start of our move. Also rented an enclosed trailer. It was a great way to pick up and protect our new doors. They always have had the size truck that we are looking for in stock and available at a reasonable price.
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October 2023 by Jalee King
Forgot to give thanks to Dale for hooking us up and taking the extra time
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September 2023 by Tiffany Manning
Great selection of moving boxes & moving supplies. Seems like their prices were better than most. Unfortunately their customer service was awful. No one offered to assist us & at one point there was several employees on the floor with no other customers. Took forever to check out even with the extra employees.
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August 2023 by Hunter Mueller
Very easy to work with! The girl I talked about with my quote and getting my reservation was very very sweet! And the manager that helped me get my truck was Amazing! Definitely recommend:)
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August 2023 by Google user
Very easy to work with! The girl I talked about with my quote and getting my reservation was very very sweet! And the manager that helped me get my truck was Amazing! Definitely recommend:)
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April 2023 by Josh
This place was awful. I got a U-Haul from these people and they way over charged me. I picked it up with a quarter tank of gas and dropped it off with almost half a tank. They said it was almost full and charged me 40 dollars for gas. They also said I went 30 miles when I literally went 17. Either someone don't know how to read a gas gage and odometer or they just aren't doing there job.
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February 2023 by Alli I.
The staff here was so friendly and informative! Thank you for all your hard work! I love Uhaul!!
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February 2023 by alescia phillips
The general manager Symon (I hope I remembered correctly) was very friendly and great at problem solving. I had an emergency happen that stopped me from taking it to the proper drop off and after no help from the shop I rented it from or any of the customer service reps on the phone, he figured out a viable solution. If he hadn't stepped up to help problem solve I wouldn't have really considered using UHAUL again. Glad there are still company men out there who are actual human beings instead of protocol robots. Thank you again for all your help!
