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September 2023 by Richard J Villanueva Sr
YOUR STAFF IS SLOW. I sat in line for a half hour and when it was my turn it was after 5 pm mind you I was in line from 4:30 and you close at 5. So when I get up to take care of business you took your tube that was very rude and unprofessional. Not happy at all.
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August 2023 by Btore24
I just left the shattuck location. I waited and waited not many ppl walked passed until multiple ppl was there waiting. A couple walked up after I did. Then, a young lady. A worker came and got the young lady, then Andrea came and got the couple. I got up and looked at the sign-in sheet and saw that my name had been crossed off, along with the name after mine. ( all of this can be seen on camera) Neither worker called off my name to see if I had been helped, but my name was crossed off. Wanigas you probably lost another customer today.
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May 2023 by Erwin Campbell
They are slow on Webber st, wanigas it took 20 mins in drive thru and I didn’t receive my money so I went inside it to 20 mins again inside only 1 person was working they are slow people have to work and they are taking this long to give us our money
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August 2022 by Saginaw Township F.
Wanigas Credit Union is the most inhumane, heartless, merciless, IMMORAL "business" we have ever seen. Credit Unions are supposed to HELP THE COMMUNITY! This place does exactly the opposite.They stole our family's only means of transportation because we were a month late on a payment - we were in contact with them the ENTIRE TIME to figure out some kind of payment arrangement/loan/reconsolidation/etc, to no avail. They don't care that our kids have missed two weeks of school, or that we have no means of getting groceries and household goods.We made payments on time for YEARS and paid off many other loans during that time as well.Wanigas is SICK, and the most IMMORAL place we've ever seen! We hope they get theirs someday. Credit Unions helping the community? HA! Not Wanigas! Of course they don't know what it's like to have this happen to them - all born with a silver spoon.
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August 2022 by Madison Estrada
I am not the type of person to write reviews but I have received a poor experience at this bank two times most recently (I am only writing about the latest experience). I have had a separate savings account off of my mother's since I was 14. When I was 16 I finally got a debit card. I have been a member for 6 years now. My debit card expired the month of July. Being young, I have not had a card expired before so I called a two weeks before to ask how that process goes. I asked if I get one sent in the mail or do I have to go in and sign for a new one. They told me that a new card would be sent during the month the card expires. I go and wait checking the mailbox for about 3 weeks straight. I finally go into the bank today, August 5th, and ask why my card hasn't been sent to me yet. She calls someone else from the bank and it sounds like they havent even sent me a card yet. I ask if there is anything they can do because I am going out of town and do not want to have to carry a heavy amount of cash the whole time. They basically say they can't help me. They tell me it will be another 10-15 business days until a new one comes in. I will be stuck without a debit card for half of the month, even though I called in and checked if I would be sent a new one. I wouldn't be so disappointed, but I called the bank a couple weeks before my card even expired and they assured me it would be on the way. This was at the Shattuck Branch.
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July 2022 by Jazzy J
Kaitlyn Was Great ! No Hidden Fees !! Come Get Yourself An Account Here !
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February 2022 by Red Buttons
Poor customer service at best. Rude and unhelpful staff as well. You're better off with a bank than this place.
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February 2022 by Shane Patrick
Don't bother. The staff isn't there to help you; just to get as much out of you in fees as humanly possible.
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February 2022 by Tonya Patrick
Limited services and unhelpful staff. Avoid if you value your time and money.
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December 2021 by J
I am so utterly disappointed in the poor phone customer service this credit union has become. The wait is often over five to ten minutes to even get a person on phone to help you if anyone answers at all. Then when someone does answer they usually don’t know how to help you or send you elsewhere to wait another ten minutes and I hang up more often than get assistance as I simply don’t matter to the credit union to have people answer the phone. It’s not a priority apparently. I’ve seen the service slip over the years but recently I needed a wire transfer and had to call back over THREE times to get anyone to answer after having waited over ten minutes each call and had to have my wire delayed for the next business day due to the lack of phone attention there which could have been a problem for my business transaction. I never thought I would say this, as I always kept Wanigas as a second bank to have an account...but I’m tired of begging them to help me with my money and I will be pulling my funds and closing the accounts due to endless effort to get help on the phone.
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September 2021 by Britt Pack
This is the worst credit union. Do you really want to bank here? Look at their review average. It would even be worse, but you have to give them 1 star.
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July 2021 by Chelsea Shook
As soon as I pulled up the lady that was helping me was rude and kept cutting me off when I was trying to ask how to do what I was there to do because I didn't know how to go about doing it. She was so rude I was taken back..... I then asked for her name after everything was done she didn't respond. I had to hit the call button to get it and she had someone else answer her name was Karen but then someone else came on the speaker and said I'm the one who helped you my name is julie.... like wth how professional is that? I'm a new member this was my 2nd time in the drive thru I'm not impressed!!!!
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March 2021 by cindy sanmiguel
Andrea the (teller) on Shattuck was extremely rude. Worst customer service ever. Definitely, going to follow a complaint with her Manager.
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December 2020 by Jerry B.
Service is always slow at wanigas. I go to 7 different banks and credit unions every month, wanigas has the worst service by far, and this was before covid. The tellers get paid hourly and bonuses for your wait time.
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October 2020 by Brandon Delbosque
This is the worst bank I have ever done business with. I found out yesterday that I was getting federal funding direct deposited to my savings account. So I literally called to let them know and they magically closed my account today. How in the hell can they do that. So I called them non-stop to get answers and to see if my stuff was rejected. They can't tell me that because my account is closed. See I know that they are messing with my account because one branch talked badly about me to some people and so on. So this bank made it personal.
