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March 2024 by ScamBible
Thank you Jacob for helping me with my phones!! I have flip phones that were stuck in my diaper and he fished them out!! He also made sure to build a wheelchair ramp with his bare hands. He was eating burgers and building a ramp at the same time. Those A14 5G for $1000 cash was a good deal. Always coming back
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March 2024 by Big dog
Jacob made sure to build a wheelchair ramp for me. He also changed my diaper. He's a good guy. I feel bad for wasting his time and not buying phones. I ran people out of the store with my stink. Jacob is the real OG and helps ppl with wheelchairs
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December 2023 by Tracy Bell
Super helpful! Justin and Jacob helped us troubleshoot an issue with our phones. They explained everything clearly, since it was an issue with no immediate resolution, they double checked our settings and tried really hard to resolve it in house-to which they did!
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November 2023 by Tyler Freese
Justin set me up with a new S23 FE and Jacob was able to transfer everything from my old phone that had a smashed screen that barely worked. This is a very good store.
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November 2023 by Loni Hills
Jacob and Justin gave me the best deal on a new iPhone 14. Came in and upgraded from an iPhone 7! Process was easy and painless. This is the best experience I have had at an AT&T store.
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November 2023 by Ryan Sarvis
This att store is great! Jacob and Justin got me a new phone and created me my own account from my parents. Gave me a brand new phone with 2 discounts which saved me money. The reps and store is just a good experience all round.
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November 2023 by Dawn Blemaster
Checked out the ATT in St.Johns and the reviews are accurate. The two workers Justin and Jacob were very smart and helpful! They made the upgrades quick, the transfers as well as trade ins easy, and went over any billing questions very professionally
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November 2023 by kaylin blemaster
I finally switched back to iPhone and ported my number from Verizon. Jacob and Justin are the best! They got me the best deal on my iPhone 15 Pro Max! I originally had ordered my phone with Verizon and returned it to get the better deal with these guys. Service is so much better than Verizon and they did everything for me, made it painless. I went into other stores in the lansing area to get quotes and was over sold, but th guys in Saint John's asked me questions and found my needs for me and got me the best discounts! I highly recommend!!
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November 2023 by David Hunt
Have been working with the two reps Justin and Jacob for a couple weeks and these reps are amazing. I never feel like a burden or as a 'sale'. I'm treated with respect every time which is why I finally offered my business. They gave me a good upgrade, with an honest approach that was very transparent. Every other ATT store in Lansing treat me like a sale and not a person. Not these guys. Not all ATT retail stores are the same!
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November 2023 by Meghan Link
Been having issues with my phone and went to see Jacob and Justin. They lived up to the reviews. They were very open and transparent. Upgraded my Samsung and now get 5G and all the features
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September 2023 by Helen Schneider
I went in to this store and was very impressed with Jacob and Justin! Helped me get the best deal on a new phone and did the transfer for me. The store was very clean and enjoyed my experience with these guys. They deserve a pay raise!!
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September 2023 by Josephine Davis
Justin and Jacob helped me get my new phone working very quickly! No problems and I recommend this store
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September 2023 by Dori J.
I was defrauded for an entire month of service on a prepaid device. I was in their office for 3+ hours and the only store employee who was there could not resolve the issue. I was advised to dispute the charge to my bank or cancel my debit card to avoid further recurring charges. Not exactly convenient! While I was there, 2 other customers had similar issues with staff mishandling their funds/accounts. The store employee, Cameron, did his best to put out the fires but there was just so much he could do. That young man needs a raise while he considers working for a more reputable company!
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September 2023 by Judu paksi
Went into the store with my husband and upgraded two phones and purchased two watches. Justin and Jacob were very nice and helpful. They had everything set up, connected, and working in less than an hour. Very good store reps. Very smart
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September 2023 by Larry paski
This store is really great! Jacob helped me with everything today and saved me money Justin and Jacob were very nice and transfered everything to our new phones. This store and these guys are the best!
