Journey Federal Credit Union receives consistent praise for its excellent customer service. Employees are repeatedly described as helpful, respectful, polite, kind, professional, courteous, and knowledgeable. They make processes smooth, stress-free, and easy, communicating efficiently and keeping members informed. While one member reported initial difficulty getting a consistent answer regarding remote deposits, another employee ultimately provided an amazing and helpful solution. Members appreciate the in-person service, online banking, and new ITM machines. Overall, experiences are cited as amazing, with many stating the credit union is the best they have used and highly recommending it for its dedicated and effective service.
Love this bank I was waiting out in the car for my husband and they sent a pop out with him for me they are so sweet they have always helped me out when needed they even got me my Auto loan!!!! Thank you Journey!!!!
June 2026
The ladies at the Ovid branch knocked it out the park again home run!!!!! They are always fast and efficient and get you in and out quickly.I Recommend this bank to anyone looking for a great credit union!!!
January 2026
Meridea Walker was VERY professional and AMAZING to work with!! She understood my needs and found the best solutions/rates for me. I did a balance transfer for a VISA as well as refinanced my auto loan. I am VERY happy to be a member of JFCU!! Thank you Meridea!! ☺
