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February 2024 by B Hardy
Horrible customer service. Booked a vehicle for a family members trip and they waited until the day of saying the credit card and the person booking have to be the same. Never once mentioned this. Of course charged the card and it was already paid on the statement and refused to stay open to remedy the situation. Will never be receiving any further business from my family. Take your business elsewhere!
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December 2023 by chad goodline
I know it’s a busy time of year and I rent from Avis almost 2 times a month but everytime I get a hybrid the battery is always dead so there is no reason to spend extra money to save on gas. Also the cars haven’t been really clean anymore
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December 2023 by Jillian Fuller
Avis- first and last time I will rent through them. Enterprise is hands down the more reputable company to use. Extreme unprofessional staff, zero accountability to claims and policies. Do not use.
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October 2023 by Michael Thomas Farrington
I dropped off a car recently after a short vacation. It was relatively clean - nothing a standard vacuuming wouldn't take care of. I was charged a $450 fee. After asking for help in the matter, Avis kindly waived the fee in recognition of my 30+ years of loyal business. And I have promised to be more careful. I appreciate being heard and respected in this matter.
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October 2023 by Francisco Jaramillo
Modern vehicles, helpful staff, competitive rates. I have always rented form Avis for both; business, and personal needs.The only reason I give a 4 star rating is because the vehicles invented needed a better inside cleaning. Other than that; I highly recommend it!
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October 2023 by Sid Schryer
Make sure you have the staff walk around the car with you upon pickup and drop off, I know it is easier to just receive the keys but in my case the car had a scratch that even came with touch-ups so assumed there was a record but they actually sent me an email stating it happened during my rental period. I had paid extra $30 for damage coverage so I'm good, but just the intention of this act disappoints me from this AVIS location.
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August 2023 by Morgan Garber
Very disappointed.We reserved online with our credit card (which is also a debit card) and went to pick up a minivan. We were told they can’t accept our card because it’s a minivan and need a full credit card (not combined with debit card). The wouldn’t even try to run our card to see if it would work.Luckily my FIL is letting us borrow his van and now Avis is out our $300+.
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July 2023 by Heather S
Seems like I should have read the recent reviews as it appears we had the same issue as others. We prepaid and did pre check in for our vehicle rental. We rented a vehicle to drive to the Mayo Clinic so we were really relying on this rental. I made the reservation under my husband's name and paid with my credit card. My reservation was confirmed and there was no indication the card had to match the primary driver name. When we got there to pick it up we were told the names needed to match exactly even though we are married and they couldn't change the name. They told me to call corporate and get the name modified. I called and was told they could not change the name but I could cancel and rebook the reservation and it would be more expensive. They said they would cancel and we could rebook with the agent on site. It was canceled and we were told by the agent we couldn't rebook because they were now sold out. We were left having to go to Indiana to get a vehicle so we could get to a medical appointment. As the other reviewers said, it seems like some sort of scam where they want you to rebook at a higher rate. Definitely never booking with this company again.
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July 2023 by Kevin
I wish I looked at the reviews before booking. This place runs a scam where they find any reason not to accept your reservation and make you rebook for 5x the price. I had prepaid my reservation, did the pre check in, and when I show up to pick up my car, he claims my credit card is in their system under a different name. It says my name right on the credit card so your system is wrong.. why am I being penalized for that. Maybe change what’s in your system? Seems like a pretty simple fix. And why wasn’t this flagged beforehand when I booked it and pre checked in? He was happy to offer a new reservation for almost $300/day.. Do your self a favor and rent a car from anywhere else
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June 2023 by Vinh Tran
Complete scam. Prepaid our reservation online via a corporate discount, but when we went there to pick it up their card reader couldn’t read our perfectly legit drivers license. Instead of verifying it by other means, they just completely refused our pick up. We then had to use another drivers license, where they upsold the reservation for 4x the price. Staff was completely unhelpful and didn’t try to make the situation right at all.
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June 2023 by Sally Cai
The employees at this car rental are scammers, save your time and money— DO NOT TRUST THEM. They upcharged my friend for over four times the cost of what they initially prepaid for, insisting that their ID “didn’t work” despite providing several proofs of ID.Employees here are also difficult to work with and unwilling to help. Save your precious time and your hard earned money and skip this one.
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June 2023 by Alec Davidson
Rented a car for $30 online and came in with a valid id. The scanner wasn’t working so we had to use another id and then they gave us $130 rate. L**** vibes. Scammers.
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June 2023 by Soomin Cho
AVIS IS A SCAMMER! Don’t rent from Avis. This place is suspicious and will do whatever they can to take more money. They would not scan our valid license and ended up charging us for four times our original payment.
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June 2023 by Jillian Rupnow
What a horrible, horrible place. How does this have more than one star? Maybe because the sole employee that is always there seems to be doing his best with the pitiful resources he is provided by the company.
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June 2023 by Tracya Brown
If I could give this place 10 stars, I would and with two thumbs up. I’ve been coming here over 10 years and have always had excellent service. Ian and crew always have given me excellent customer service! Cars are clean and if I have any issues, adjustments are made instantly. Thanks for all you do!!!
