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May 2023 by Johnny Ringo
Do yourself a favor and stay away. Their website is down all of the time and their app is horrible. Also they don’t listen to their customers or really care about them. Complaints go nowhere and they closed the nearest branch near us with little notice and no explanation. The staff and even the managers like to lie as well, you’ll get nowhere with them if you have to escalate issues.They are unavailable past 9 pm central and 3pm on the weekends for chat or phone as well and there is no real way to get anything done late. In addition their dispute department is EXTERNAL which makes it even harder to dispute anything, the one I did took forever and I kept offering to send proof positive and was told it wasn’t needed only to be turned down, at which point I had to do even more work when if they had just taken the proof from the start it would have been quick and very easy. Credit unions are supposed to be easier than banks but we found out the opposite with this one.
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August 2021 by Penny Killebrew
Worst customer service ever experienced in banking. My Account was compromised and branch manager authorized transaction out of my account without my permission or consent nor was I notified of banks action. When I contacted management no assurance was provided to me that my money was safe. In fact the manager told me that he had the discretion to withdraw funds from account without notifying me....no empathy no concern Or due diligence to protect members account....That IS SCARY... also the customer service line will not escalate the issue to a higher level of authority to address concerns and actions of lower management. I would not recommend this credit union to anyone .. obviously your money is not safe there ....Beware they will debit your account without your permission and will not notify you !!!!
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August 2021 by Adam stewart
I had a outside loan being deposited into my account, they sent it back, because two of my account #s where switched, so now im playing phone tag and paying on a loan i dont have yet, thanks for nothing.
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August 2021 by Drew Radtke
They think very highly of themselves and do not listen to their customers. Very disappointed with my last several interactions with them!
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July 2021 by Smoothbore Adventures
I had a outside loan being deposited into my account, they sent it back, because two of my account #s where switched, so now im playing phone tag and paying on a loan i dont have yet, thanks for nothing.
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April 2021 by Google user
Worst customer service ever experienced in banking. My Account was compromised and branch manager authorized transaction out of my account without my permission or consent nor was I notified of banks action. When I contacted management no assurance was provided to me that my money was safe. In fact the manager told me that he had the discretion to withdraw funds from account without notifying me....no empathy no concern Or due diligence to protect members account....That IS SCARY... also the customer service line will not escalate the issue to a higher level of authority to address concerns and actions of lower management. I would not recommend this credit union to anyone .. obviously your money is not safe there ....Beware they will debit your account without your permission and will not notify you !!!!
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October 2020 by charles lilly
I tried to refinance my pickup truck through you guys and you would not do it. I just got a loan from you to buy a camper. So don’t understand why you’ll loan on one item and not on another. Also I tried to get the loan through headquarters and I guess that was my mistake. Cause I got the loan for the camper through my local United federal bank. Maybe I’ll try my local United federal bank at a later time. I left my previous bank for this same reason. I had been with them for 10 plus years and they never would give me a loan. That’s why I switched banks so hopefully I won’t have to change again. I want to be with a bank that wants to help me.
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October 2020 by Kelly Farley
I have been a member for years. I have had several car loans and two HELOC loans. I applied for another HELOC and was initially approved. Then denied because I didn't have enough equity as they would only finance 80% of the home value. When I pointed out that 80% of the home value was much higher than what was owed, I was again told no because they don't go by market value. I then received their value in the mail which was higher than what I had thought the home was worth. I forwarded their value to the loan officer and was approved again only to be told a couple of days later that they could not help me and I would be getting a letter in the mail in a few days. I asked what happened but got no response and never received a letter. I subsequently went to another local credit union and was approved with a .25% lower interest rate so I guess it worked out in my favor - hence the one star.
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October 2020 by Jim Spangenberg
Not very impressed with my credit union's online banking platform, especially the bill-paying feature. I also received inconsistent information from the help center on this feature. Hopefully it will improve soon. I like being a member of UFCU otherwise.
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October 2020 by Kat S
I was just getting started building my credit and they were absolutely amazing! They worked with me every step of the way. I would certainly use them again!
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October 2020 by Drew
They think very highly of themselves and do not listen to their customers. Very disappointed with my last several interactions with them!
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March 2018 by Gil Michelini
Best place to bank in Michigan's Great Southwest!
