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March 2024 by pam barden
We stopped in to replace my husband's old wonky phone. Rob was very patient and explained ALL the options available and found us a great deal! He worked through a number of issues with the data transfer and made sure we were completely happy before we left. He was awesome!
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February 2024 by Mary Davidson
Very knowledgeable and helpful associate. Patient with an impulsive walk-in customer who was not prepared with all the needed passwords. Explained many details as we worked through setting up 2 new devices (1 upgrade, 1 add) and changed plan.
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February 2024 by Jessica Sentman
I stopped into today and the store was very busy. I spoke to Chris and he was very thorough and patient explaining my options. Overall, great customers service and vibe.
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February 2024 by Panankosi Mbunjwa
Caitlin was very helpful in reorganizing my phone notifications and merging my devices. I was very impressed with the ease at which she resolved the problems I was experiencing with my phone. I’m very satisfied with the friendly and efficient service. Thank you.
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February 2024 by Sarah Damron
Chris spent hours at a time on multiple days working with us to get our phones transfer and up and running. Super great service!
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February 2024 by Glen Jackson
Caitlin was awesome, she's very knowledgeable, very patient. And they're all with her guidance to the phone system enjoyed the purchase of the phone, thank you.
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February 2024 by Debbie Briney Graves
Rob was an awesome salesman. This was the best experience I’ve had @ Verizon!!
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February 2024 by Tina Schultz
Had a great experience with Rob at the St Joe Verizon store. He was so kind to my 83 year old Mom. He was so helpful. Go see Rob or Caitlin if you need a new phone or any help with Verizon.
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December 2023 by Beth M.
Caitlin was very professional, knowledgeable and efficient. Actually, she was very impressive and fun to watch work. Thank you, Caitlin! Beth & Ian
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December 2023 by Dacia Williams
Caitlin was the first to greet us when there was a crowd. She was very helpful and explained everything up front without being asked. Then when my kid and I joke about there being no vending machine because we were starving, she went in the back and brought us snacks!! She was great. ?
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December 2023 by Osvaldo Hernandez
The store was very clean and very visible I was worried because I like my East Lansing location but Rob made everything enjoyable and even taught me things about how the charging block can save some battery life in the long run! Definitely recommend working with rob on any of your Verizon needs or questions!
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December 2023 by Mike Willett
Every question I had was answered in full with all the details I needed. Max was the rep who helped me. I dislike doing phone store related things, but he was awesome and made it easy for us. I hope to work with him again next time.
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December 2023 by Sarah McG
Max was amazing! He was so patient with us. He took the time to make sure we had the best plan and maximized the best offers available. We were never rushed. It was great experience!
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December 2023 by Pat Grauer
Max at TCC Verizon had helped me with an international issue a few years ago, and I was very glad to get him again for the purchase of a new phone. He’s extremely customer focused, explains things very well, and works very efficiently. He’s also fun, which helps any interaction. We hit some significant glitches in porting over my data, and he carefully and patiently worked us through them. I am sincerely grateful.I’m also very impressed to learn of the significant community service that TCC does: school drives, backpack giveaways, community grants, phone refurbishing and give-aways and more. There is also close attention paid to the needs of employees and rewarding their good work. How I wish all of American capitalism was this sensitive to the importance of people!
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November 2023 by Rick Smith
Caitlin was an excellent saleswoman and teacher. She worked with both of us to seamlessly transition to our new phones. Incredibly patient, helpful, and knowledgeable. Her friendly demeanor was comforting, her teaching style was supportive, she demonstrated good humor at the right times, and her professionalism was obvious. We walked in with questions about purchasing one new phone and we’re so impressed that we walked out of the store with two new phones and smiles on our faces.
