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December 2023 by Mandy Lynn
To begin, I've been a customer here for years, getting my entire familys medications from the pharmacy.As of recently the customer service and the quality of service have been on a steady decline. I've encountered disrespectful employees in the pharmacy, on a regular basis. Seriously hostile employees for no explainable reason. pick up times at the pharmacy are extremely unreliable. They'll say one thing over the phone but upon arrival, you're treated unprofessionally because they don't have the medication ready. Several weeks ago my baby needed nystatin liquid and upon picking the medication up the bottle was crusted with liquid on the outside where it had leaked and it was nearly empty. We were given this medication through the drive thru. When I called to request the prescribed amount of medication we were told we would need another prescription.In another example, my husband was sent from the pharmacy a total of 4 times for one prescription, they would have the script ready at a specific time, when returning at given time they gave him a different time to return, repeat x4.In addition to the poorly run pharmacy, the management of the store is equally as bad. Often times there seems to be no one around and when you find someone, they can't help you find a thing.The pharmacy hours here are laughable at this point. Open for 3 hours on Saturday? These business practices are a clear reflection of extremely poor management, ignorance of customer service, and an obvious inability to staff the location appropriately. People must not want to work here, I can't say I blame them.Alas, they're still blaming the unexplainable business practices on covid. Come on now, most of us had to stop using covid as an excuse over a year ago, give it up!Because I sure am. I'm finding my family another pharmacy.
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December 2023 by Melissa Brodie
1 star for Walgreens and Walgreens convoluted and overly complicated REWARDS system!But 2-3 stars because the 2 different checkout women who helped me.1st was semi-patient (somewhat), to her credit spent a few minutes trying to explain to me why a $5 rewards coupon ( "good for your next purchase receive $5 off" coupon ) that I received from a prior purchase was not good on my current purchase.Apparently when you receive a coupon for $5 off on your next purchase.... It doesn't mean your next purchase,.... it means the 3rd purchase after your initial purchase when u get the coupon.Walgreens get your act together! That's very convoluted and confusing and bizarre for a rewards program.No wonder people flock to CVS or hometown /mom and Pop pharmacies!The second woman who helped me, was much more patient.But I still don't understand how the "rewards" ? program works....If it wasn't for the two nice ladies at checkout, it would be one star.
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October 2023 by Julianna Dejewski
Holly, in the beauty department is absolutely one of a kind! She went above and beyond to make me feel so special and pick out make up that matched me. 10/10 she is a gem and amazing!!!!
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July 2023 by Shannon Stewart
Told me they didn’t have my medication (I think they said they were out) and to come back the next day. I came back and they told me the same thing. They couldn’t tell me when I would even be able to get it. I had it sent to another pharmacy. CVS has my medicine ready in 5 mins. when I need it. Walgreens will tell me to come back in a few hours. Who has time for that?
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May 2023 by The Golobs
Poor customer service. 2 cars in line for RX pickup and they just closed for lunch.They could have asked us to come back, they could have communicated in any way, but they just slapped a sign in the window and ignored everyone in line
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May 2023 by Art H
Went thru drive thru service wasnt really good had problem understanding her with a giant mouth full of gum?
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April 2023 by Mark Andrews
This location is terrible, especially the pharmacy staff. The pharmacist is extremely unfriendly and unprofessional. They are constantly out of medicine and nothing is ever their fault.
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April 2023 by Lindsey K.
Only giving two start because once I got my prescription there it was quick because it wasn't busy on the holiday. I called here multiple times to get a prescription transferred here because it was the only place around that carried it. When I first called the girl on the phone laughed when I asked to have this done they laughed at me. Very rude.
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November 2022 by Sierra Deaner
The most worthless pharmacy I’ve ever encountered. I’ve been a customer with them for over 7 years only because they were 24/7 and in case I needed my medication quickly they were the best option. However that was a poor choice on my end because for the past seven years they have never gotten my prescription refills correct the lines are extremely long resulting in a 30 minute wait at minimum regardless if I go inside or wait in the drive through. And calling to refill a prescription is one of the biggest hassles I’ve ever had to deal with I’ve waited on hold for again at minimum for 25 minutes each time. They have lost my business. Hopefully none of you ever need medication in a hurry you’ll be better off on a hope and prayer.
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November 2022 by Viviani Fagundes
Rude and unhelpful staff. Refused to refill a prescription of antibiotic for a 15 month old that they had received but it was “before the promise time from the system”. Usually late with birth control prescriptions. Pharmacy opens at 10am, closes at 6pm and also closes at lunch time! That just shows how much they DO NOT CARE about serving their customers well. Definitely switching to CVS.
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November 2022 by Pattygirl
This store has greatly gone downhill. Chaos, rudeness, witnessed employees yelling at one another, and ignoring customers. Because of this, I chose cvs to fill the samePrescription a Second time, and they offered me a discount when insurance did not cover! So for the Same Item at Walgreens cost was $160, cvs filled it for $62! A world of difference in care, attitude, friendliness, smiles and knowledge!! Will never return to Walgreens Saint Joseph.
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November 2022 by fedub2010
If I could give them a zero I would! Highly, highly DO NOT RECOMMEND USING THIS LOCATION! Not only do they short you on your medications and talk rudely to you but they also like to hang up on you and try to send your child's medications back to the Drs because the way the Drs told them to take the medication didn't make sense to them when it's been the same for YESRS! The pharmacist was just in a bad mood.
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September 2022 by Brandon Dockham
On hold for 45 minutes. Automated system couldn't look me up by name only phone number, couldn't find phone number. Then they finally answered and told me they need to update Mt insurance information, but no one ever called to tell me that.Update: one day later i have been standing in line for 20 minutes with 3 people ahead of me. Never coming back.
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September 2022 by Kimberly Brown
I’ve been going to the pharmacy for four years when I began going there had no problems great staff in the past year it has became the worst pharmacy I’ve ever seen in my whole entire life,If you are still going there or decide to go there I would recommend you leave or don’t start going there check your prescriptions before you leave and if you’ll notice if it’s short it’s not initialed if it’s A narcotic they will try to short you one or two pills they have drug attic’s working in the pharmacy people that are not certified to work in the pharmacy every time I write a review it’s taken down I’ve called corporate I’ve now switch pharmacies and I have a great experience every time I go there never late never have to wait on hold my prescriptions are never short always on time,Call corporate make a complaint they’re making it like it’s never happened before where prescriptions have been shorted,Because they hand count it twice lol Ridiculous.
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August 2022 by Kara T.
The only Thing I'm happy about with Walgreens is the fact that I will never use them again for their pharmacy. Across-the-board it doesn't matter what town, Niles Stevensville Saint Joseph, there is confusion and bad communication, stuff getting transferred around without you knowing, the techs never know what you're talking about the hours are weird the pharmacy drive-through is closed in st Joe , etc. etc. Just never again. CVS all the way!