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October 2024 by Clara O’Reilly
Been going here a long time bc the vets are wonderful and the prices reasonable. I will say though, that the support staff can be downright hostile at times
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September 2024 by Andrei T
Absolutely the worst customer service I’ve ever experienced. Receptionist was rude to every customer and person who called. I hope they don’t treat everyone’s pets the way they treat their customers ?
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August 2024 by Joe Fodale
The Vet is great. The receptionist / vet tech is a rude , see you next Tuesday. They need to get rid of her. She’s been there a long time, must be family. No empathy or compassion from her. It’s like we’re all a bother to her. Review for a friend, who doesn’t want their name shown.
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August 2024 by Muddyfuzztazer 13
Well, I’ve been here many times I really appreciate the hard work and diligence of the doctors except I have one issue, that receptionist that arrogant impatient miserable human, I’ll give 5 stars for the actual helping out animals part Dr Ann is amazing!!
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August 2024 by jim
We would not go anywhere else. Great care and reasonable prices
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August 2024 by Alicia Wong
The vet is very knowledgeable but the receptionist is rude. I don't know if it is worth putting up with her to receive the care you need for your pet
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August 2024 by jake cyrenne
I've had 4 dogs all taken care of in this vet (almost 20 years) ann is a amazing vet and takes great care of the animals. The new receptionist (Nicole) is a miserable human being, every time I've talked to her it's like me calling is a problem for her. If you can avoid the "phone c unt" the vet is very professional, but if she isn't removed I won't be returning.
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August 2024 by Mallarie Womble
If I could give negative stars I would, to bring the rating of this vet clinic to where it should be due to the front desk. The receptionist is the vilest woman to work with. No compassion, heart, or care in the world. Clearly from the other reviews, this clinic is losing patients due to her horrendous demeanor but does nothing to change it. They should not be working in customer service, or in public at all.
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August 2024 by Jt M.
The positive: Dr. Dobson; he is truly kind and compassionate and thoroughly answers my questions. I also like Dr Cavendar's no nonsense style. But the staff, different story. You can read all about Nicole on here and that is all true. But the other receptionist who I believe I talked to today is going down the same path. I hate calling and being made to feel like an idiot. So today was the last straw and I have already set up an appointment with a new clinic. I would give Dr Dobson 5 stars but the rest of the staff 0!
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July 2024 by Christine C.
I have visited this vet on multiple occasions with a few of my pets (7 cats and a dog) #farmlife. I'm there for the treatment of my animals first and foremost! But there is a certain amount of compassion expected when taking your pet in for a visit, however knowledgable Dr Cavendar may be does not excuse the lack of common courtesy that is displayed and her blatant disregard to Nicole's behavior towards the customer is absolutely unacceptable!! I understand Dr C has taken Nicole in and has treated her like family (yeah I have inside insight) she should be aware how Nicole is not only taking advantage of this but running her business into the ground! Wake up Dr C before you no longer have what you've worked so hard for. Nicole expects everyone she comes in contact with to know how the vet office is run and what they need or how they expect to receive information they want with telling you how to do so. The rest of you, may be like me and over look the rudeness (for a limited time) bc you need your pet seen in a pinch but trust me it's not worth it and there are plenty of other places that will get you in and actually treat you like a human with real feeling, I hate to think how the pets are treated when out of their owners site makes me absolutely sick to my stomach and I would NEVER trust them with over night care or even to take my animal out of my site!!! Just don't do it!!look elsewhere!
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June 2024 by M R
I'm adjusting an old review. The prices are great, they spend a good amount of time with your pet. But also expect to wait as they spend time with other people's pets. However, they wrote off my cat's hacking as hairballs multiple times. Turns out, he had a tumor on his lung. Found out much too late.
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June 2024 by Mercedes Betz
We had to make the tough decision to put our 15+ year old cat down. Salem Vet was very compassionate during the process and the vet reassured me we had made the right decision. She answered all my questions and ensured that our beloved cat was sedated and relaxed. They allowed me to stay with him for as long as I needed after the procedure.
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June 2024 by Amanda Britcher
I went to the clinic today for the first time with a new puppy and we were both treated fairly and I was not over charged. The Vet/Doctor Ann Cavender that my pup saw took her time even though we didn't actually have a scheduled appointment and didn't make me feel rushed. I left feeling assured and greatful. If your looking for an honest vet with out the bells and whistles of a fancy art studio look for the office this is the place to go! If your looking for a bright atmosphere and are looking to over pay for the fancy office go else where.
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May 2024 by Amerigo Valeri
15yrs of taking our pets here Ends today!! My wife had already told me about her experience with the Rude receptionist, after experiencing it first hand I can see why recent reviews all say the same. And using the word Rude is being polite!!!
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May 2024 by Moises Barajas
Good friendly service
