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February 2024 by Ryan Davidson
Not helpful at all. Just needed to break a few 20s. Had to go to my chase branch by meijers. They never questioned me about if i was a member. For security purposes I won't ever be a customer.
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March 2023 by Peter Rea
I left Keybank after 30+ years because of poor service despite having large balances in both business and personal accounts. It’s impossible to speak to anyone above the branch level and they routinely don’t return calls.
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August 2021 by Norma Caruana
By appointment only on Saturday but yet you can't get ahold of anybody to make an appointment. I guess You're more likely to get covid on Saturdays than you are the rest of the week.. I find it odd that they're open Monday through FridayBut close on Saturday due to covid... smh
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August 2021 by DB Cooper
*Edited after taking a breather*We used Key Bank to finance a kitchen remodel with the plan to refinance at the end of the project. Kyle was super helpful and all went smooth until time to refinance. Long story short, after months of terrible customer service and jumping through unnecessary hoops we were able to pay them off and finance through another lender. After paying off loans we were left with a small positive balance with Key Bank. It was a nightmare to get them to close the loans and pay us the over payment. Took many phone calls and hours dealing with them but finally we were just happy to be rid of them!So we thought...Now one year later, they are saying we never closed the loan (although we paid off the balance and closed the and have a new mortgage) and owe them an annual fee and processing fees to close the loans. Now we have to go back to the title company and figure out who dropped the ball because they are claiming a lien on the property for ~$150 (LOL). I would gladly pay the penalties and fees just to be rid of them, but I have zero faith they will take care of their end and this point its a matter of principle.As one neighbor to another.... DONT USE THEM AT ALL COST!
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June 2021 by cheryl
Having issues with the mortgage department...still waiting on the outcome... more to come
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April 2021 by John Tyler
*Edited after taking a breather*We used Key Bank to finance a kitchen remodel with the plan to refinance at the end of the project. Kyle was super helpful and all went smooth until time to refinance. Long story short, after months of terrible customer service and jumping through unnecessary hoops we were able to pay them off and finance through another lender. After paying off loans we were left with a small positive balance with Key Bank. It was a nightmare to get them to close the loans and pay us the over payment. Took many phone calls and hours dealing with them but finally we were just happy to be rid of them!So we thought...Now one year later, they are saying we never closed the loan (although we paid off the balance and closed the and have a new mortgage) and owe them an annual fee and processing fees to close the loans. Now we have to go back to the title company and figure out who dropped the ball because they are claiming a lien on the property for ~$150 (LOL). I would gladly pay the penalties and fees just to be rid of them, but I have zero faith they will take care of their end and this point its a matter of principle.As one neighbor to another.... DONT USE THEM AT ALL COST!
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November 2020 by Christine Tanner
I've been going here for over 18 years. Christine is a caring and hardworking manager who is superb at taking care of all your special needs. I wouldn't bank anywhere else!
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February 2020 by gary paelicke
Have had good, responsive service at this branch for 30 years. They have always helped find the right account plans for us, and work well with long term customers, just ask them to meet and help, they’ve always done their best.
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February 2020 by Jaclyn
I have banked at Key for 27 years and although my experiences have not all been free of error, any business I have done with Key Bank in Saline has made up for those moments of frustration. Helena and Christina among others have gone above and beyond to give optimal service, to protect my interests, and to give friendly advice. They are patient and caring and I will most certainly continue banking here. Thank you both for all of your help and consideration.
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January 2020 by Mike T
Doesn't appear that this branch has an ATM. Are you kidding me?
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November 2019 by Amber Wardia
The employees at the Saline branch are friendly and helpful; however, the previous reviews are correct. They charge $10 to my employees to cash a check written out of their bank which I find egregious. They also pack on a lot of fees here and there. The attitude is that they are a business and they are there to make money. In fact, that was what I was told. Of course every business exists to make money; however, I feel like when that becomes priority over service, there is a problem.
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February 2019 by Lindsay Nixon
I love this bank! It is by far my favorite branch. They have consistently gone above and beyond to meet and exceed all of my expectations. I have multiple business and personal accounts here and they are very accommodating. If I bring a concern regarding a bank fee or service charge, they are happy to explain and are very fair and understanding when need be. Even when I arrive a couple minutes before 9 am, the door is open and they are ready for me. I had an issue with an international transfer and their team spent hours on the phone on more than one occasion doing everything they could to assist. I can't say enough great things. Thank you Key!
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October 2018 by Michael Hinds
Worst bank I have ever been to in my LIFE and I have been with many different banks! I have had payments on other vehicles in the past and no matter what bank I am with have always been able to skip a payment for the holidays. (Which why wouldn't I be able to it only makes me pay more in the long run anyways so why not let me?) They do offer this just not for me.. which is of no help to me, even though I was told it was possible 3 times before speaking with a manager who was supposed to set it up and instead told me no. PLEASE PLEASE anyone who is looking for a bank PICK SOMEWHERE ELSE! Beyond all of that their customer services is TERRIBLE very rude, in a hurry to get off the phone and clearly also misinformed. Can't wait to pay this car off and NEVER BANK WITH KEYBANK AGAIN!!!
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October 2018 by Steven Sclater
Been a customer for 17 years. Difficulties started at closing with a lie and business banker slouching he his chair. Many issues during the years and was finely able to pay off the mortgage in July of this year. Fast forward to today and I am selling my business and you guessed it, they never removed the liens. No desire to fix one of they mistakes in a timely manner. Closing had to be postponed. Previous review is correct in that the people at the branch are incredible. The problem is corporate.
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June 2017 by Walid Aldeeb
This has been my primary bank location for about 5 years, and I've never had any issues. Customer service is top notch: The staff are welcoming, professional, and courteous. I go to Mr. Miller for all my loan needs, and he exceeds my expectations every time. Same goes for all the friends and family members I referred.