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December 2025 by MJ
The people I have dealt with in person (very kind gentleman whose name I unfortunately do not remember) and Savannah on the phone have been great. The pricing is also good because I received an excellent email offer. The only issues i have are with the storage space itself. There is a large beam in my unit that takes up a not insignicant amount of space in my unit, and I'm sure it is relieving me of some of the space that I am paying for. There is also a small metal bar impeding my ability to stack things evenly against the wall where it is located. Lastly, the door is quirky, and I had to do a YouTube search for a video to try and figure out out to even get it open due to an inability to move the slide lock under normal circumstances. I had to overcome a different issue to get it completely shut to lock it up.
I would rate the facility/rental unit as 3 stars and customer service as 5 stars, which is how I arrived at my 4 star overall rating.
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December 2025 by Lindsey Meyer
Savannah was very friendly and helpful. She helped make the purchase so simple. Great customer service. 🙂
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November 2025 by Oliver Smith
Savannah and Jacob were fantastic, way better than the oversee customer service.
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November 2025 by Ted Chickonoski
Savannah helped us out with everything we needed
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November 2025 by Adriana Rodriguez
Jacob was super helpful and was able to take care of everything we needed. He secured us two units in the location we wanted and at a great price
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November 2025 by Elizbeth
Excellent customer service. Safe and convenient! Thank you!!
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November 2025 by Ryan Rasmussen
Clean storage facility with friendly staff ready to help when needed
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October 2024 by Christa Jolliff
The customer service provided was A+. This is a very clean and secure facility. I highly recommend them.
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July 2024 by Chuck Korte
Raised my storage cost by 30% arbitrarily
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July 2024 by jean sinclair
Trustworthy security, cleanliness,customer service A1, flexibility , spacious , climate control ..perfect , very friendly and professional customer servivice .not to mention competitive pricing ..would strongly recomend.
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July 2024 by Naveen Bhatia
Chris (district manager) and Leighton (in the office) were both super helpful. Thank you for taking the time to look into my requests!
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May 2024 by Joseph Sanchez
You can store stuff here and if you lock it up the odds of it being taken are low.
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April 2024 by LOLA BRAMWELL
I’ve the opportunity to drive by and check this location out since I was thinking of getting a unit. The staff was very professional and courteous. The manager, Mr. Willis was very knowledgeable and transparent. he took me on a tour answered my questions and concerns. displays were placed accordingly. The place is spacious and clean. Prices are treasonable and can fit into anyone’s budget. I would recommend this location on Michigan Ave.
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April 2024 by T Smith
Need to get a few pieces of my grandmother's furniture put in storage for keepsake and we choose this location. Place was very clean and the manager Mr. Willis was very helpful and professional. Thank you so much!
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March 2024 by Karen Starkey
HIGHWAY ROBBERY!! I rented a unit when it was Simply Storage and when Public Storage bought it they were charging me $328 for a 10X15 unit. I received a notice it was going up to $400/mth in April. This is insane. Be sure to have in your contract how much they will increase your rent and when! Strongly recommend you go elsewhere. ?? ??
