-
September 2023 by Mark Busch
Super friendly staff and straightforward pricing. Great, quick and professional service! Highly recommend!
-
September 2023 by Robert crysler
Great family owned business that takes care of their customers. Very happy with the work and service receive from Washtenaw Glass!
-
July 2023 by Darrell K.
I was going to get my windows replaced but opted for repair right now. It was recommended and less costly. I contacted them and they came out to check them. After this, the parts were ordered. It took a while, but I was contacted when the parts arrived. The installer came out and replaced the parts. One downside was they did not know the windows that needed after the pre evaluation. There was one window that still requires repair. The other thing is the installer not removing boots or putting on booties. It may seem trivial, but I have light throw rugs and carpet. I just had steam cleaned them this week. Overall, it was a quick repair job.
-
April 2023 by Amelia Heston
They did a spectacular job with our shower and excellent customer service. Charming office as well. Price is on the higher side but worth it.
-
November 2022 by Diane W.
Excellent service and products! We had them replace the screens in two sliding doors. We were happy they recommended the dog-resistant darker screen on the side the sun shines in. It looks and works great. We also had them replace our shower doors. Jackie took the time to show us different models and expertly helped us find the one to suit our needs the best and it is terrific. The measurers and installers were polite and professional and everything was done perfectly and promptly. We highly recommend this local family business!
-
December 2021 by Tech Shady
The owner of this company is extremely rude and I will never do business with them again.
-
October 2021 by Marsha
Jackie is the best! She thinks of EVERYTHING possible before purchasing a glass shower door. She's a gem
-
October 2021 by D Day
Incredibly rude and unhelpful. Every time I've been in there the lady at the front desk is condescending. She shows little interest in listening to the customer and understanding what the customer is seeking. Today, I called there to follow-up on a service call request. She was her normal rude, condescending, and unhelpful. She asked me a question ("what is it you want") and each time I tried to answer she talked right over the top of me as if I was not even speaking. I then ask for the owner and ask if she was the owner. She said she was but that she would have me talk to someone else. I then spoke with someone else who said she was another owner. She defended the first lady (even though she could not hear the phone conversation), she had no interest in hearing my concern, and said I could go somewhere else. Incredibly poor customer service. I guess it is asking too much to want to be treated well and be helped by anyone at this business.
-
September 2021 by Justin V
David and Carson did a spectacular JOB. Had a 75x44 glass broken by a contractor. And they made my day when they installed it successfully.They were professional, cool, very nice people. Also Jackie back at the warehouse was very nice easy going and a sweet woman.They were refreshing if i need glass needs in the future i will go to washtenaw glass in a heartbeat. Thank you so much. Happy customer!
-
July 2021 by Jean L.
I would like to recommend this company for the beautiful job they did on my windows replacing glass which after 28 years thought would need new casement windows . Installer was great and neat, and price was great thanks Jean
-
July 2021 by Day Day
Incredibly rude and unhelpful. Every time I've been in there the lady at the front desk is condescending. She shows little interest in listening to the customer and understanding what the customer is seeking. Today, I called there to follow-up on a service call request. She was her normal rude, condescending, and unhelpful. She asked me a question ("what is it you want") and each time I tried to answer she talked right over the top of me as if I was not even speaking. I then ask for the owner and ask if she was the owner. She said she was but that she would have me talk to someone else. I then spoke with someone else who said she was another owner. She defended the first lady (even though she could not hear the phone conversation), she had no interest in hearing my concern, and said I could go somewhere else. Incredibly poor customer service. I guess it is asking too much to want to be treated well and be helped by anyone at this business.
-
March 2021 by Doyle Dietrich
Don't go, they screwed up my order for mirrors, tried to give me stained glass!!!
-
December 2020 by Christopher H.
Excellent service, and full of good advice that I didn't even expect, e.g. what sealant I should use for my particular application.
-
October 2020 by Anna L.
I called them after 4 pm and left a message. I got a call back in minutes. Since I live close was told to bring my large picture frame in....I was SO happy since this was a new frame but the glass broke, and a replacement enabled me to put it to use rather than discarding it! The glass was done while my husband waited- all before 5 p.m.- so wonderful to have a "neighborhood" business be so responsive and also reasonably priced....I highly recommend!!
-
October 2020 by Jeffrey M J.
Great work on our screen replacement!Fast! Great Price and Nice People!!!Local and practice PPE!!!
