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September 2023 by debra Sweet
They broke the mirror and side runner and never returned my calls when I called them
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August 2023 by Robert Utter
Wouldn't get off his chair to look at my trim problem on my Trail Boss..I'll never go there again.
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July 2023 by Victoria Garza
One star for Traci and the manager. ? Thank you for dodging me and pretending not too. I called the office twice asked for you and texted you as well as called twice to your personal. You said you didn't get any of these messages and mentioned nothing at all about anyone letting you know I called the office and asked for you twice. Very unethical and unorthodox. Don't recommend for anyone who doesn't look of "their standards" assuming what I do and don't want to pay for myself. Very bias.
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June 2023 by Cheri Hillman
I have been going here since I bought my 2018 Silverado. Got all my maintenance done there. Started having issues with my truck stalling randomly, while moving and stopped. I went in there to get it fixed, stressing I was about to drive to Joplin, MO in the next couple of days. They called after about 21/2 hours to say it was ready. Their diagnosis was a loose battery cables. So they tightened those and all other connections. Problem with that is that we had just replaced the battery AFTER the problems started...which was replaced by my husband who was a ASE certified master mechanic for over 20 years, before we switched to trucking. So now he is not home long enough to work on my truck for more than just quick jobs. They assured me that this was something they had fixed before, blah,blah, blah....So off I go to Missouri and of course it continues stalling. Even in the biggest, busiest intersection in Joplin.Done with Graff. Took it to MacDonald in Marlette and the find serious issues with the fuse box which they replaced completely and the O2 sensor I believe.They sent the fuse box home with me to show the hubby and even I can see the issue. So obviously Graff didn't even look.
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April 2023 by co co Riley
Love this place! Service department manager Eric is a top-notch guy! Mike too your 100% in great hands with this place!
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April 2023 by Zachary Sielaff
HORRIBLE place, never recommend going here. Bought a 2017 pacifica for 16k, in the first week had oil leaking that they didn't want to cover even though it had oil leaking when we bought, finally they say they will cover it and not even 48 hours later the fan breaks and takes out the radiator. Now ontop of spending 16k for a broken vehicle now I have to fork out more money to get it fixed not even 3 weeks after having the vehicle. We told them we have a 3 yr old special needs child and needed a reliable vehicle, and this is how they treat service members with special needs children... NEVER going here again. This place is the WORST dealership I have ever been to and absolutely do not recommend them to ANYONE!
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April 2023 by Brenda Krzak
First a correction in the date of service was not April 19th. I was in there repeated times in March. Unsatisfactory service, many issues with mechanical repairs which resulted with my showing up to meet with the Manager. Left hoping all issues would be resolved. returned and spoke with service manager he showed me the car and I found scratches in the new bumper which he said it was not part of the damage fixed which I had to show a picture of the car's damage before he fixed the issue. I have overspray on back latch, back hatch window has rubber supports hanging out. Drivers door sticks when opening, has rubber inserts added that the door catches on. The temperature gage for catching the outdoor temperature is messed up. While driving 10 miles the outdoor raises 25degrees but the outdoor temperature has not changed. The loaner cars had their own issues with bad brakes, shakes when driving, passenger would not open from inside and child lock was not engaged. very uncomfortable returning to have these issues taken care of!!
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April 2023 by Byron Palmore
The mechanic ended up getting my vehicle running and stopping properly they did an excellent job I will recommend this dealership to anyone and everyone..
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April 2023 by Marcia Ledbetter
Very friendly employees ! I was pleased they said it would be an hour and were true to their word
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March 2023 by Lawdogs process Servers
The whole service department is amazing! Eric the manager is amazing! I wouldn't take my cars anywhere else ever again!
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February 2023 by Jaclyn Stanitzek
My vehicle was picked up for me at my place of work and taking in for service. And left me a loaner vehicle.
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January 2023 by Corey Walters
24k for a truck with an extreme electrical draw. And a transmission failing within a month. Just as crooked as any used dealer. Stay away
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January 2023 by xmoua1113
Quick and easy. Everyone was very helpful for my first time there.
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October 2022 by Sherri Parlett
Doug my salesman was very nice and pleasant to talk with, he took the time to explain things and help us threw every step. Highly recommend him. The office girl doing the paper work was pleasant and very upbeat. The dealership was also very clean. Very nice experience with them all.
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October 2022 by John Misukaitis
I find the lack of competent technicians disappointing for a dealership service department. I asked for a 4 wheel alignment on a 2010 Silverado due to having work performed on the front and rear suspension. I had also scheduled the air bag recall service to be performed. I was told the alignment would take a couple of hours due to a "rusty" camber adjustment bolt. Turning a $70 alignment into a $140 repair. I find that odd since I didn't have that problem on a 2004 Grand Prix that wasn't having any "free" recall or warranty work performed. Then, after I pay and get my receipt it states "Front end alignment" not the 4 wheel alignment that I had requested. When I asked about it I was told that they can't do a 4 wheel alignment on it because it has a solid rear axle. Finally, just like the last time they did an alignment on my truck, I didn't get a copy of the alignment adjustments that were made. I have gotten that print out for the last 3 cars I have taken in there but I never get one for my truck. Now I'm starting to wonder if they are hiding something that should have been addressed by the body shop a few years ago when they had my truck for 7 weeks due to a deer collision.
