Rite Aid provides a mix of experiences for its customers. Many appreciate the helpfulness of the associates, especially when looking for items in the store. One customer praised the night pharmacist for exceptional service in finding a specific product for their dog. However, there are recurring issues with prescription wait times. Customers often report being told their prescriptions would be ready in an hour, only to wait several hours, sometimes due to staff lunch breaks happening simultaneously. This inconsistency in service can be frustrating, especially for those requiring timely medication refills. Some customers express trust in Rite Aid for their family's medication needs, noting the staff is generally fast and friendly, although there seems to be high turnover among pharmacists, which may affect service quality. Overall, Rite Aid has both strengths in customer service and areas for improvement in prescription handling.
The pharmacy staff and store staff are always courteous and helpful. Rite Aid is lucky to have them!!!
February 2023
Thank you for the most exceptional help I've ever experienced from the night time Pharmacist on 1-23-23 at 6:00 You helped me find the Manuka Honey for my Dog w/ C.T. You are amazing
December 2022
Anytime I have to go to Rite Aid and I'm not sure where the item would be the associates are very helpful and help you find what ever you're looking for.
