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December 2023 by Robert Pitera
I spent the night. Room was fine. Price was good. Service was fine. No complaints for a hundo to rest my head. Will definitely stay again.
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December 2023 by Lisa Fishbeck
Rooms are not heated in the winter prior to arrival. Had a reservation a week in advance. Checked in and my room was 53 degrees F in the dead of winter. Asked for another room. This one was 54 degrees F. Absolutely unacceptable for an unoccupied hotel with reservations in Michigan winters.
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September 2023 by Chisa Pinion
First, we were charged DOUBLE the current going price listed on Google for this place. Stayed for a family wedding in the area. Was misled by the use of the use of the word "plaza" in the name. Very substandard. Rooms were highly outdated. Bumpy, old, uncomfortable beds that gave us all backaches and rough bedding. Dirty carpets. Elevators seemed unsafe, and my family were told they were lucky they had one at all by staff. My cousin had bedbug bites all over. She stayed on the second floor. Handicapped room on the first floor does not have a roll-in shower or a transfer board for the removable chair. Continental breakfast had hot options, but they were mostly inedible. Biscuits turned to dust, gravy okay, sausage tasteless, eggs powdery. A very disappointing stay that was the only damper on a wonderful wedding weekend. The pool seemed clean and was open late. Safe area next to State Trooper station.
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August 2023 by neelkanth upadhyaya
Highly recommended, Family run hotel with excellent & polite services. Delicious breakfast. Hot tub all the hours. Well maintained & non-smoking rooms. All the staff were very courteous and eager to help in any situation.Will prefer to stay, again.
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August 2023 by Molly Langguth
Would not recommend. Found items in room from previous guests as well as lots of dust which shows the lack of commitment to cleanliness. Very musty smelling unless AC was running consistently. Beds are very uncomfortable. The only thing fairly clean in the room was the bathroom (thankfully). If they could shine this place up and update the interior this would be a great location. For the money you would think BW could update their rooms and give guests a clean place to stay.Rooms: Dirty and outdated. The lampshades, furnishings and carpet all harbored a lot of dirt and dust.
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August 2023 by Delphine Frank
if you are like me and are unlucky enough to have a first floor room, you won’t be getting much sleep while you’re here. you can hear literally everything happening above you. even in the hallway you can hear people walking up and down. this hotel is nothing special and i’m sure there are better places to book in the area. i don’t recommend staying here. wifi is also really spotty and slow and the service here isn’t great so if you need internet for anything also do not book here.Noteworthy details: no soundproofing between fooors. you hear literally everything the people above you do, any time they move or walk you hear it.
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July 2023 by L A
At $210 a night I would expect better. Did not get the rate we booked for and were told the next morning we would have to stay another night to be a reimbursed the original rate online. Coffee was cold which was the only thing I was looking forward to the next morning before leaving. Only positive was good location and the bed was comfortable.
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June 2023 by Ray Terwilliger
A bit expensive for what it is. However, lodging and food are expensive in Saugatuck/Douglas and come with the territory. The hotel location is perfect to explore the area. Our room was very clean with decent towels. The air conditioners are wall units and work ok. It took a bit to cool our room down. The staff is very friendly! The lady keeping the continental breakfast supplies stocked actually procured real butter packets for us for the next day. They have a Belgium waffle maker for breakfast which we really enjoy and fresh watermelon! That's above and beyond for a chain hotel.
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June 2023 by Mike Jones
Average room and bathroom, reasonably clean. Breakfast area was less clean. We watched the worker wipe egg and other food scraps off one table, then just wipe down other tables with the same rag. Not at all sanitary. Biscuits were cold, coffee was cold, eggs were dried out and rubbery. Terrible. Find somewhere else to stay until their management cleans up their nasty breakfast area.Food & drinks: Cold biscuits, room temperature coffee, dried out eggs. Yuk.
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June 2023 by sabrina leasure
everything was perfect until i seen bedbugs all throughout the second floor hallway.
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May 2023 by Emilee Kloster
We had a great weekend here! Will definitely be coming again! The staff was very helpful, the breakfast was good, and the pool was warm. Absolutely LOVED it!! Location was great too. Right by the state park, beach, and close to Holland. Ice cream and food close by as well.
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January 2023 by Caleb Charlton
Just stayed for three nights. Not far from anything in Saugatuck. The front desk was helpful and courteous. Room was clean and spacious. Didn't use the pool, but the treadmill/gym area was nice to have. I wouldn't hesitate to rebook if I am ever back in the area.
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December 2022 by Kable Thurlow
The staff was really nice, the breakfast was pretty good. Pool was chilly and the hot tub wasn’t in operation, but the little workout area was good.The room was nice and clean, and very comfortable, bathroom was good too.Plus it was very close to the wedding venue we attended. Overall, I’d recommend this place if you’re looking for decent accommodations and very friendly staff.
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October 2022 by Janhuss
The room was very clean and the staff was friendly and attentive. Hot tub and pool area was very nice as was the breakfast. We would stay again if in the area, especially if the price remains reasonable.
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October 2022 by Bruce Powers
Not super fancy, but the room was clean. The shower didn't have the greatest water pressure, but the water stayed hot. The room was muggy when we got there, but the air conditioning cooled it down within an hour. The microwave's door opening button malfunctioned, but I kept tapping it until it became unstuck. A minor nuisance. Overall, I was satisfied.
