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June 2023 by Mia M.
the worse employees, not friendly at all, i wish i could give zero stars. i had the worst experience.
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May 2023 by Anna Pavichevich
My first stop in Saugatuck … without fail. Never left empty handed.
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April 2023 by Jeanette Moody
We go to Saugatauck at least twice a year, and I always find at least one pair of shoes I LOVE here. I look forward to seeing what they have new each season. And...they have great clothes, as well.
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January 2023 by Cassie Denhardt
I bought a pair of shoes from here and they fell apart instantly.
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September 2022 by Jeff Devine
My wife bought a bra here and the bra was clearly marked incorrectly from the manufacture. Try to return the bra and the store would not take the item back, ridiculous…never worn, but tags were cut off and with the item.
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November 2021 by Michele Bigelow
I purchased a sweater while visiting from out of town and got home and realized I needed another size. I spoke with Colleen, and in less than a week I had the size I needed! Great customer service and great clothes and shoes.
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May 2021 by Julie Ann
Loved the service and such a cute store! Perfect location!
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October 2020 by Kimberly B.
I loved going in and looking around with hopes of scoring a wonderful pair of shoes. Unfortunately, with the new no dog policy, I won't be stopping. I understand that you have the right to your policies, but I also have the option to spend my money elsewhere. I still like your store, but given when I have a free minute I walk my dog, it looks like our paths won't meet up. I'm so sorry that your experience was so negative that it drove you to implement this policy, but it seems unfortunate given the number of local and visiting dog owners. I truly don't like the direction the town is heading.
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September 2020 by Lulu H.
We usually stop in this store when in Saugatuck during the summer. This year, we had not been shopping in 7 months due to the pandemic, so it was a pleasure to see the COVID precautions they were taking. After you try anything on, they quarantine it for 24 hours before anyone else can touch or try it on. Given that I felt really safe, we took our time and browsed. I always love their selection of comfortable yet stylish shoes. Although my boyfriend did not find anything, I walked out with a pair of clearance sandals (half price), and two cute faux fur hats for the upcoming cooler weather. In addition to shoes and accessories, they have some yoga clothing and casual women's and men's clothing. I was interested in a few clothing items, but they only had larger sizes in stock (probably since it was the end of the season).
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May 2020 by Mary Bigmonkey
High quality and soper comfort
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September 2019 by Maggie J.
I had an incredible experience at this store. I walked in and was immediately greeted by the staff, who were all very friendly. I wasn't exactly sure what I was looking for, but the young ladies working there were very helpful with showing me options that aligned with my wants. I ended up purchasing three pairs of shoes for a very good price! I was told how to care for my shoes and how to break them in, which was very helpful. A few weeks later, I tried to return a pair because they were giving me blisters. Unfortunately, I had lost my receipt and had bought them discounted, so I wasn't able to return them. However, the sales team was very polite about their return policy. They helped me find petals that I could put in my shoes to prevent the blisters and they actually worked great! I would definitely recommend this store! The sales team was very kind, attentive, and fun to shop with!
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September 2019 by Patricia F.
This is a lovely shoe store.....terrible customer service, I bought a beautiful pair of "blue suede" shoes. I purchased them August 6, 2019. I have worn them a couple of times. I store all my shoes in my closet, away from the sun. Then I wore them one day and I noticed that one of shoes were very faded. I bought them back to show the difference. The worse customer service, the sales people and the manager are way to young to understand that I didn't bring them back because I didn't want them, or they were too big, or what ever reason you may want to return a purchase. I can go on and on about how about how the situation was handled, but I'm not. THE WORSE CUSTOMER SERVICE EVER. The staff is very uneducated on how to treat customers, way too young.
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May 2019 by Jani Wright-Kehoe
The store is awesome! Pricey but what cool stuff.
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September 2018 by Kristin Adamson
I love the shoes, they are just really pricey.
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April 2018 by Matt B.
I go in and nobody is there to greet me. A minute later someone appears. She is curt with me and apologizes with an excuse that she is busy. She then proceeds to check inventory as we are shopping. When we ask for a size she is now longer paying attention. As we ask for her help she then comes over and says let me look for that size. When she looks for that size she cannot find it we ask for another shoe and she also cannot find that size. So we look around and we see some clothing that we like and I buy something for my husband. As I am getting run up she says oh nothing for you miss and I said no I just wanted to get this for my husband. She then asked why were there who were there with and does not really care about the sale the customer service is poor the inventory is expensive and the people that work there are rude I would not shop here again
