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July 2024 by Daniel Chiasson
2 weeks waiting for a repair guy to come out. I'm at the point that I am going to drop them off myself at their front door..... super disappointed
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June 2024 by Katherine Hogan
Will come to your house to collect payment when it's not even due for 5 days.. then claim your 15 days behind. Worst company I've ever dealt with!! Just do yourself a favor and save and buy it yourself without the interest rate and harassment. I know I wish I had..
Edit: called them to get them to straighten this out... And got the guy who came to my door who proceeded to hang up on me... Then when I called back a newbie put me on hold for a manager... Just long enough that I had to go back to work and had to end the call. They finally contacted us later that night and told us that even though we had an agreed upon payment date that anything outside of the 1st or the 20th shows up as late automatically. But would not explain Why they let you pick a date to pay on if only the 1st or the 20th should be allowed options without being considered 'late' and have the possibility of some idiot showing up at my door trying to collect something I'm not actually late for. For all this trouble I don't use the laptop enough to deal with this on top of my full-time job and family. I'm half tempted to erase both our devices and hand them in. Dealing with this just isn't worth my time. Great way to lose customers though. I fight for the #1 spot in customer service in every job I have/ have had. And I know how I Should be treated.... And this just is bad enough to write a google review. Great job Aaron's for being the Worst customer service I have ever dealt with
Another edit: I emailed the situation as directed... They did not reach out. The man that came to my door messed up my account Last month when he charged me late fees without my account being late.. and didn't follow procedure to 'fix' the due date so we wouldn't be told we were late this month. So this ALL boils down to the absolute negligence of 1 employee. You are the reason You were told to harass me before my due date. You should of followed procedure.. but F procedure right... What's the point of following the guidelines to do your job properly right. How many other accounts have You messed up due to negligence? With how many people there are looking for work in this city... You should value your job and protocols more and want to follow them to the letter. But instead... You throw procedure out the window to get a better commission on the accounts you 'collect' on. Even if it's by treating customers like this. I hope your fired. You don't deserve this job. And the customers you Harass don't deserve how you treat them.
I'm erasing my laptop and PC. Will return Monday. I will NEVER do business with this company again. And I hope anyone reading this will learn from my mistake and stay as far away as possible.
Consider this a warning.If you don't want to be treated like this. Don't do business with Aaron's.
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May 2024 by Crystal Kennedy
Aaron's has great quality furniture and such awesome service
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March 2024 by McDonnell Karen
High prices as they make twice as much if not more cheap quality do not recommend they are a rip-off
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December 2023 by Roxanne Sackville
Totally disgusted with the service recently since new management. Purchased furniture a few years back with no issues and very satisfied. Went in to get a washer dryer combo recently and the first set, the washer wouldn't add enough water no matter the setting. Went in to talk to someone about it and Caroline dismissed the concerns stating 'no washer today fills much and goes by weight'. Back at home, loaded the washer woth blankets only to have half the load still dry amd not washed at all after the load. Called to have them swapped out, received a new set and even though brand new and out of the box, the dryer dod not even make it one full load without error codes. Called in to have a tech look at it and almost a week went by with no call of a time. Disgusted at this point, I went elsewhere and got a set that works. Called again and requested the set just picked up as no longer wanted it. A date was set, however on that date, after the time it was to be picked up, I called to be sure the pickup was still happening and advised, 'no, my driver is sick'. No courtesy call to let me know, nothing. Was advised by Caroline that she'd call when she could set a time, however no call was received. I called again several days later, and was given a time for a week later. The question is, will this actually happen, or do I have a set sitting in my hallway for another week not being used or picked up. My furniture is almost paid in full, and when it is, I will no longer be doing business woth this company.
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November 2023 by Racheal Summer
After me and my husband have been loyal customers for 3 years and decided to purchase a new fridge through Aaron’s we have decided we will no longer be working with Aaron’s. The movers refused - and I mean did not move or lift a finger unless it was to text on their phone - to try and get this fridge inside the home / it didn’t fit easily/ which means the doors would have to be removed no problem … right?
They came unprepared with no tools , offered my own tools and the one worker left to get his own tools .. okay whatever … they came back and stared at the fridge some more / and said it can’t be done and didn’t try even to do it. The. Tried to tell me to take another fridge for now ( I had a fridge I don’t have to make payments on before I had someone come get it to take it …. Why would I want a fridge I have to make payments on that’s smaller than both fridges I originally had / bought? )
The workers then tried to take the fridge back to the factory and I told them no my husband will get it in- all in all we are out 300-500 worth of groceries / 105 oz of expressed breast milk meant for donating ( any breastfeeding or pumping mom knows the hours that go into making this is now wasted) And my fridge is still sitting outside in the dark on the sidewalk at 5:40 pm ….. called and spoke with a male on the phone and he was snotty, rude, etc. he refused to come down to assess the situation to see what was going on. I angrily told him he’s getting fired and he told me he’s the manager, only for Caroline to call my husband back and advise us she is the manager. ( awesome , lying associates!)
All in all we are done with Aaron’s and will pay off our lease payments and from now on , either lease out of EASYHOME or just buy outright. Ever since Derek has left Aaron’s customer service has went to complete sh!te.
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November 2023 by Google user
After me and my husband have been loyal customers for 3 years and decided to purchase a new fridge through Aaron’s we have decided we will no longer be working with Aaron’s. The movers refused - and I mean did not move or lift a finger unless it was to text on their phone - to try and get this fridge inside the home / it didn’t fit easily/ which means the doors would have to be removed no problem … right? They came unprepared with no tools , offered my own tools and the one worker left to get his own tools .. okay whatever … they came back and stared at the fridge some more / and said it can’t be done and didn’t try even to do it. The. Tried to tell me to take another fridge for now ( I had a fridge I don’t have to make payments on before I had someone come get it to take it …. Why would I want a fridge I have to make payments on that’s smaller than both fridges I originally had / bought? ) The workers then tried to take the fridge back to the factory and I told them no my husband will get it in- all in all we are out 300-500 worth of groceries / 105 oz of expressed breast milk meant for donating ( any breastfeeding or pumping mom knows the hours that go into making this is now wasted) And my fridge is still sitting outside in the dark on the sidewalk at 5:40 pm ….. called and spoke with a male on the phone and he was snotty, rude, etc. he refused to come down to assess the situation to see what was going on. I angrily told him he’s getting fired and he told me he’s the manager, only for Caroline to call my husband back and advise us she is the manager. ( awesome , lying associates!) All in all we are done with Aaron’s and will pay off our lease payments and from now on , either lease out of EASYHOME or just buy outright. Ever since Derek has left Aaron’s customer service has went to complete sh!te.
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September 2023 by korny69
This place has a great environment, want something without any questions asked? come on down one of the great staff will assist you in what you need ?.
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September 2022 by Janet Brunet
Very Friendly staff ready to help out always. Great prices n discounts given also.
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April 2022 by Luke Pine
Been going there since the place opened. Best employees and vary helpful.
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January 2022 by Court L
Would love to know why the employees aren't wearing masks??? Or at the very least a face shield or plexiglass between staff and customer?!....I'm shocked
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December 2021 by juile miller
Bought a dryer paid in full and it stopped working a few month later, Arrons said it qas under warranty and would send someone to repair a week later still nothing. Called 3 times and was lied to they never even called anyone to make the repairs or sent anyone. Still waiting......
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April 2021 by George Pappas
When calling in to give new information, the manager was very rude, would not listen. Then just hung up. Not very professional or very helpful in this matter. Will never purchase from them again.
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July 2019 by Pamela Baxter
If ur low on funds or just want 2 rent 4 a couple of months, then this is ur go 2 place. But by the end of ur contract period u will have paid double.
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March 2019 by justsayno toweed
Loan sharks.
