-
January 2024 by Justin Pittman
Definitely the best breakfast around. Enjoyed our stay.Rooms: Rooms were clean and comfortableNoteworthy details: The free breakfast was definitely better than most hotels I've stayed at.
-
January 2024 by Galadrial Nye
I didn't rent a room here, but I did use the conference room for my daughter's baby shower. The front desk and lobby were exceptionally clean and open - very inviting!! Every member of the staff that I encountered was extremely helpful, and very polite and professional. The conference room was SUPER clean, and a gentleman even came up and vacuumed for us before our event. The hallways and stairwells were clean and bright, and you can tell that pride is taken in this property being clean and welcoming!! I highly recommend the services provided here!!
-
January 2024 by Rebecca Focken
As a cleaner, I was impressed at how great the rooms looked. Would recommend ?
-
December 2023 by john romano
I was dissapointed in the room, the carpet needed steam cleaned, stains on the comforter, there was popcorn on the floor from a former guest, the nightstand was sticky, coffee stains on the microwave, and the fitted sheets were only pulled down halfway on the mattress, and the informational meterial in the room looked to be 10 years old dog eared and dirty i wound not evan touch the channel guild,and the coffee pot did not work, The breakfast satisfactory and i was able to get coffee thereNoteworthy details: fair value alittle over 100.00
-
December 2023 by Jennifer Kososki
Disappointed by the cleanliness of the room. I wouldn't take my baby here. Urine stains on toilet seat and around side. Dirt on floor and items. Coffee stains on microwave. Door handles have fingerprints. Wall switches dirty. Stuff stuck on the inside of bathroom sink; even washed down someone elses shavings as I was rinsing the sink and cleaning after myself. Things (crumbs of unknown) and stains on one bed spread. Popcorn by the bed/wall. Let the pictures talk. Maybe I'm a little too picky.
-
November 2023 by Lanora Jewett
CLEAN!!!!!I’m extremely choosy (okay “picky”) about CLEAN. I don’t mind daily use type untidy, but the carpets can’t smell and the walls can’t have grime… NOT A PROBLEM HERE!!!The pool was WARM and clean and there was no clorine smell, no grime on the ceilings or floors in the pool area, the beds were clean and the room carpet was fresh- no smells there. I was most impressed with the hotel overall and the staff topped it off- SUPER PEOPLE!Breakfast was hot and trays and bins were kept full- SO WORTH STAYING AND I’LL BE BACK!!
-
November 2023 by Michele Martin Queen
The breakfast was amazing but the room was not at
-
October 2023 by Ross Argue
Night clerk Jay was fantastic. The steam room in the pool area was a great bonus.
-
October 2023 by Suzanne Gore
Rooms: The rooms were clean and the hotel quiet. The beds were comfortable and good pillows. Great night sleep!
-
October 2023 by Ron M.
Great place to stay, staff is terrific , the HOT breakfast was great, rooms are clean. It was a great experience we will be back !!
-
October 2023 by Paula Provencal
Jay from Best Western at Sault Ste Marie! We arrived around 1am after trying many other hotels. Jay went above and beyond to help us find a room. Customer service like that is extremely hard to come by these days. Thanks Jay!Noteworthy details: Fantastic staff
-
September 2023 by Wendy Longmire
Dont stay here . The worst customer service ever. I would give it a 1/2 star . Look at owners response to last post. They are hoping u dont read..dusty and smelly so true. U are simply taking peoples hard earned money and giving nothing in return. I should have read the post earlier..thank i wont be staying with you again but ibwill be reporting u to the franchise..u are a poor representation of best western hotels..and u should be ashamed of talking money for people who want to enjoy sault st. Marie. Maybe the city should be aware as well..ur hotel is a disgrace to the city.Rooms: Dirty. ..outdated.Food & drinks: Would never eat hereNoteworthy details: When they ask about stay..they really dont want to know...just a robot talking. The dId Not address any complaints.
-
September 2023 by Beauty and the Beast
Was used for my nieces baby shower. Nice room, but they don't provide linens for event.
-
August 2023 by Susan Degner
Our stay at the SSM Best Western was comfortable and met our needs. The room is large, clean and comfortable. My only disappointment was not being able to open a window to let fresh air in. The air system in the room blasted air, but that is noisy and not as pleasant as fresh air. Hotel staff were attentive and helpful. Nice hotel.Nearby activities: All activities are a short drive away. Loads of standard restaurants within walking distance.
-
August 2023 by S B
The restaurant/bar area was a highlight. It was staffed by a one server who also handled the coffee bar. Her service was amazing. She handled a ton of people and was very gracious with all.