-
March 2024 by Holly Moorehead
It would be hilarious if it weren't reality but unfortunately it is. I'm being told I no longer qualify for the Affordable Connectivity Program so, soon, I will be paying over $100 PER MONTH just for internet! I'm sorry but your service is not and never will be worth that much. This company, just like every other company in America right now, is price gouging just because they think they can get away with it. It's ridiculous.
-
December 2023 by Kathi McBride
My elderly father signed up for Spectrum TV and internet, but has difficulty hearing. Cassandra was our tech for the installation, and she was EXCELLENT! She was personable AND professional and took extra time teaching my Father how to use the remote control. He can't see very well either, and when she realized that, she patiently explained about the microphone on the remote.When I returned the next day and asked him how it went, he was pretty happy that she was so attentive to his disabilities, and quite pleased he'd been able to find and watch his sports!Cassandra was the epitome of a dedicated, conscientious employee who took her job seriously and personally. It's also very refreshing to see a female tech installer up here in the U.P..Well done, Cassandra and thank you!(Only complaint is the paper TV guide they gave him print was so teeny, old people can't see it very well-husband typed guide out and blew it up so he could actually see it)I hope Charter/Spectrum realizes what a wonderful employee they have with Cassandra!
-
December 2023 by Kevin Riley
The staff was friendly, efficient and quick to solve my problem. Job well done, even though corporate had goofed up the order.
-
November 2023 by Patty Lowes
Excellent service in getting new phones& service !Thanks so much Ronda!!!
-
September 2023 by Erica Lambert
The hours for this store are just awful.
-
August 2023 by Cassandra Boulley
So I had services today, Rob came, he was so polite and easy to talk with. He got everything hooked up exactly where I asked. I know sometimes that can be difficult. Job well done :)
-
July 2023 by Melissa
Too long of a wait.
-
July 2022 by George Pitman
I went in to help my airbnb host switch to Spectrum, and Rhonda did a great job taking care of us! The techs came on site the very next day, and the internet service is excellent!! Love these guys!
-
July 2022 by John Alison
Good service experience
-
July 2022 by Jeanne Baron
Very friendly and very helpful ?
-
July 2022 by John M Johnson
VERY INFORMATIVE PERSONNEL
-
June 2022 by Tom France
Long line. But the tellers we're being very thorough in their jobs. Couldn't complain.
-
May 2022 by Sue Robertson
Waited a long time to pay my bill.
-
December 2021 by Tom Smith
Worst internet I have ever had it is always dropping or getting cut out. I have had dial up that is more reliable
-
November 2021 by David Lockhart
I would give Charter Spectrum less than one star if I could. They are a fine example of corporate greed, charging $80 for internet alone. Literally no other ISPs available in our area. I mean, affordable internet seems like a basic right, but apparently you may only access the internet if you can afford the outrageous service fees. In the last few years alone, our bill has jumped from $42/mo. to $80/mo. The service is still mediocre, but the prices just keep rising. Capitalism rules!!
