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February 2024 by Synde Rusin
Michelle was so helpful. She answered all my questions, walked me through the store to make sure I got exactly what I needed.
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November 2023 by Kathy B.
Unable to place online order for pick-up in store due to inventory levels being wrong on 5 out of 5 products and other issues. Tried calling the Shelby Township, MI store directly 586-254-5765 but they wouldn't answer their phone until about the 30th time I tried. They claimed they had been there all morning but had not noticed my call coming thru. They did not think this was worthy of feedback or letting their manager or corporate know. I received a lot of push back. Why would they not think this was something that should be addressed? Same attitude about the inventory levels being wrong and unable to place an online order for pick up in the store. Workers Melissa & Bebbie gave me non-stop push back and horrible customer service, very unprofessional. I tried to file a formal complaint with both Melissa and Bebbie but they refused to take it. Instead Bebbie misadvised me buy telling me to call 866-593-3478 to make my formal complaint. I did so and was told that is was Sally Beauty Supply Security Interface. They advised that was not the correct number to file a complaint about Cosmo. So Bebbie lied to me. I am offended by their rudeness, neglect and failure to assist me or care about the company. I do not recommend shopping at the Shelby Township, MI Cosmoprof store or their online website. SalonCentric is far superior.
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September 2023 by Austin Clark
Beverly (I believe that was her name if I remember correctly) was absolutely amazing. Incredibly personable and great help! She went above and beyond to help me answer some questions and made my experience in the store a great one!
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April 2023 by tiffany lazaris
Professionals only, thank you
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December 2022 by April Pasternak
Love this place! Very helpful, friendly staff. Always a knowledgeable employee to help you with your concerns and questions.
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September 2022 by Hoida Shamoon
I was there yesterday and the lady there she was very rude she don't want to help me at all she kept telling that girl next to her ask her ask her so I don't like that
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September 2022 by Elizabeth Mickelson
My go to hair supply.
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March 2022 by Tracy Featherman
Friendly and helpful service! ❤️
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August 2021 by Tara G
The ladies are always so helpful.
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December 2020 by Ally M.
They had everything I needed and more. The store was immaculately clean and the lady at the counter was extremely helpful. Especially since I don't live in town I needed some help finding different brands. 10/10 would come back.
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August 2020 by Star Tallman
There shelves aren't stocked at all. Poor for business, excuse after excuse
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February 2020 by Melissa McPeek
Always out of gelish top and base dip glues. Sale prices signs above or below wrong products.
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March 2019 by branden duong
Not friendly,if you're asking for some more products you get an answer: what we're have it all we have out there.what?
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February 2019 by Tanya Asmar
Love this place
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January 2019 by Unknown U.
Worst customer service. When i asked for a color corrector, the assistant manager ashley told me she didnt know what i was talking about. When i showed her pictures of different color correctors she Then proceeded to show me the "only one they had". I came back because i was not satisfied in the results and when i returned i was helped by someone else who told me they had multiple color correctors. Ashley made it seem as if i was lying about the experience i had prior And that she did not tell me that was the only one they had. Not sure how someone like this has managing position. Wont be coming back to this store.