-
March 2024 by JeongHoon Ahn
This was for a quick tire repair. And it was quick.I was quoted about an hour wait but the repair was done and car ready to be driven away in about 15-20 mins.Super friendly service tech as well.Very pleased with the experience and I would definitely recommend this store.
-
March 2024 by Tracy Fowler
Jan 15, 2024 Two of my children went in for new tires (Malibu and Jeep Liberty) and within 24 hours, my youngest daughter (18) had a tire sideways in the driveway, with 3 lug nuts that flew off on her drivers side - rear wheel, after driving. My husband caught the 2nd wheel, in enough time because those lug nuts were loose too. The holes on her rim for 1 tire became oblong and Discount Tire offered to replace it but after 15 calls between myself and husband (we have documentation) , numerous trips up to Shelby Township, Mi, half off the bill (fair!), wrong rims ordered/taken by mistake through delivery driver x4, offer us new rims if they cant find 1 factory rim.....but they NEVER call you back to make it right and you constantly have to chase the company to make it right. Done! I want the factory Jeep rim you screwed up that was ORIGINALLY on the car. We asked for tires. Not this whole debacle of replacing a rim that was totally FINE when we brought it in! Corporate please HELP!
-
February 2024 by Samantha Bolling
I made an emergency stop to discount tire as I noticed a huge bulge in my tire when airing. Frantic because I was leaving for a road trip the next morning, I was hoping they would be able to help me out. Every staff member that I encountered was so friendly, knowledgeable plus they were able to get me in last minute and get me two brand new tires so I could feel safe and confident making my trip the next day. Prices are fair and service is second to none. I would highly recommend discount tire to anyone.
-
February 2024 by Carolee Anderson
We used the website to get an appointment. They saw me right away. They found the problem and fixed it quickly. The staff was very friendly.
-
February 2024 by Deandre Hedgespeth (ALWAYS)
Bad experiences at this location.
-
February 2024 by Tim Welch
Best in service
-
February 2024 by Andrew Fawaz
This place is just looking to kindly rip you off. Unless you’re already intending to buy new tires from them, stay away.
-
February 2024 by Mark Folk
I'm giving them 4 stars only because tires are expensive. This is a very well run store. I found and ordered my tires online. (Recommended). Scheduled my appointment and prepayed. This totally streamlined the process. I was probably there less than 45 minutes. This is my tire store.
-
February 2024 by F C
I called this location to inquire about getting my tire pressure checked and was told to come down and I would be taken care of. There was a line that I waited in for over 30 minutes and an employee came out and started telling the customers that the police were called and so they were shutting the air pressure checking down because the cars were lined up on the road. I was advised to go to the Discount Tire store on Hall road and Tilch. After traveling there it was closed due to no power. As there were no police present at the Shelby location I called the police department to ask if they had been called. I was told that they were not aware of an issue. Terrible service by Discount Tire. Management should have a plan in place when they are busy to avoid the terrible service I experienced. Really…..make people wait in line for over 30 minutes and then tell them you can not provide a service they commit to.
-
February 2024 by Walter Knust
Great place for getting your tires and great service
-
January 2024 by Will Dozier
Service was fast and efficient, the staff was friendly and professional
-
December 2023 by tony cope
This is the best Discount Tire I have been to. Clay/Richard specific is very helpful and explains thing very well when you have questions. Go see him for a great experience. Thanks again guys.
-
December 2023 by Carolyn Ice
I came in with a tire that went flat. I feel for the guys here, they are overwhelmed being busy had 4 employees call off and the guys kept working passed closing time. We should appreciate these people and their hard work and taking care of us. They were extremely busy they told me they could do it however there is a few hours wait so I can drop off or waitSo I waited in the lobby read a book and enjoyed the Christian music they had on the radio.Bless all of youI appreciate you and all your dedicated work and hard work. All of you are amazing.Thank you for resolving my situation and fixing my tire.I am impressed with all of you and this tire shopKeep up the amazing work. It is noticeable Thank God for this place and all the amazing workers! ???
-
December 2023 by K Mooty
Miserable experience. Arrived at scheduled appointment time and was told to take a seat while they did the initial safety inspection. They seemingly forgot about any other steps in the process such as asking about which tires I wanted changed or rotated. Was also never given a time estimate. Many other customers coming in were quoted wait times that were clearly misleading (90 mins for what was a 3 hour wait for simple tire changes.) When my car was finally serviced and pulled up for me, the 2 new tires were added to the front of the car rather than having been rotated to the back. They literally have signage up all over the lobby, which was filthy by the way, saying that new tires should be added to the back wheels. My scheduled appointment included tire rotation but I can only assume that they were too slammed to even bother. Highly advise not spending your time or money here as they will lie to you about the wait and then not even do the job you paid them to do.
-
November 2023 by Eric Fitzpatrick
Severely disappointed in the quality of the service here. The tire I had on the truck was leaking from somewhere. They claim it was a crack in the rim. I told them please put on the spare I'll get another rim and return with it to get the tires installed. They claim if it's 10 years old they can't install it. It wasn't and they did. So they left lug nuts untorqued causing the damage in the picture. I'm still pretty upset that they failed at the task paid to perform. Meanwhile I checked the dates on the tires I bought last year and they are 10 years old now and so is the spare. I feel failed on so many levels here.
