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November 2023 by Anna Mayes
Has the worst customer service I would not recommend Denise who is a branch manager. She is extremely rude!!! When asked a simple question she basically bit my head off to will never go back to this branch!! I want to call and report her
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September 2023 by Erica Pienaar
I’ve been apart of this bank since I was 16 or so. 10 years later and now my lifestyle has changed. If you’re local and able to resolve issues in person, this bank has competent workers and they always work with a great attitude! The online help is also helpful. However, for international travelers and those who are out of the country for a year or more, I would suggest opening an account with a national bank to avoid international transfer fees, etc. My account was suspected with fraud and therefore paused without me ever being told and the process to reconcile the issue took me over a year (until I could be in person). As well as other specific circumstances that has really soured my experience, like being without access to my money via online due to card issuing failures etc. lovely people and customer service, just not suitable for those outside of Michigan or the US (from my biased experience).
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May 2023 by Natalia Ferguson
Convenient location, professional services
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November 2021 by Joe Soehren
Great full service
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February 2021 by Linda Kemp
Friendly , professional, helpful, short wait time.
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August 2019 by WildCam_
I just walked into this place that I haven't been to because I always head to the MSGCU on Hall Road & I-94. This place is very friendly. I walked in with money from another bank institution to deposit it into MSGCU. The lady that I spoke to what very nice and caring. She def. deposit the money into my checking account and also warned me that my credit card is almost at the credit limit , did that on purpose, but she was very kind in pointing that out.
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November 2018 by Shelly Shamsul
MSGCU proved it again that they know how to close loan quick and worries free. Outstanding client service by BM Darius L. Mikalonis at Hays and 22 mile road. Entire process took few hours. Signing process took 20 min as promised. This is my 3rd auto financing by MSGCU. Sure they don't upscale building, but their service and process simply blew the upscale bank like Chase, BofA, PNC. Even Credit Union One.
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July 2018 by Karen N.
This is my go-to credit union in my area when I can't deal with Hall Road construction lately or traffic near Romeo Plank. Yesterday, Thursday Credit Union One had an ATM machine down, and the other drive up lines were too long with customers waiting, so I chose this one. THEN I came back today for some quick cash for the weekend. This establishment did not charge me a fee because I am a credit union member at another credit union which is a nice connection to offer a free service. Strange though instead of putting your card in sideways you have to put your card in front first. I was happy yesterday Thursday July 19th and this morning to withdraw some cash for lunch and the weekend. Drive up ATM is mounted flush to the building wall.. drive around back and it has a covered overhang during weather conditions. Sounds perfectly fine, quick and fast to me as a back up plan for Moolah or Mad Money, Located on 22 Mile Road and Hayes Road
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April 2018 by Frank Kako
Great staff, friendly and welcoming environment. Jennifer made sure that I knew what I was getting myself into and was very informative. Will recommend to any friends and family.
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December 2015 by Chris T
Nice Staff! Usually pretty quick too!
