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March 2024 by Vanessa Wilson
I rented two outdoor storage units. Five months later both units went up to 200 dollars each. I do not understand such an extreme price hike. Looking for storage facilities to have class action lawsuits soon. See this more and more.
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March 2024 by Ken Little
If you rent from this company, then be prepared for them to constantly increase your rates. I rented a 10x20 unit and was originally paying $117. My rate increased to $184 in April ‘22, then to $241 in September ‘22, then $277 in June ‘23, then $315 this month. They are currently advertising the same unit for $126 and when I spoke with somebody, they informed me that they were “just an employee” and could not do anything to help. My advice to you: look elsewhere for a storage unit.
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November 2023 by Jackie
Good rates and clean facility.
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September 2023 by That's Right
It is very clean and easy to get in and out of. And the storage space is nice.
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July 2023 by Will Carey
I had a great experience at the Utica public storage location. Will tested me with respect and was very courteous after I complained about an increase in storage fees. He politely explained the purpose and reason without planning me of with the usual "it's policy and nothing I can do about it" jazz. After I understood the business necessity of the increase he offered to extend my current monthly fee as a courtesy before the increase is in effect. Thank you Wilbur and thank you Public Storage for hiring such a helpful person.
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May 2023 by SnappedCircuit
Well, I have nothing but positives to say. The price is affordable, clean faculty, organized personal and very transparent with everything including contract pricing. The property manager Wilbert is top tier, he was not only friendly but over the top professional. I left feeling like I knew all I needed. I am so grateful to have found this place for my storage needs.
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October 2022 by Robert Valencia-Aiken
Michelle was quick to help me with finding a unit. She was courteous and I appreciated her willingness to look around for me since I have transitioned out of the military and the right unit is important for my family.
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September 2022 by Winter Frame
I would recommend this storage! Michelle is very nice and really tries to work with you on lowering storage prices. She works hard and still manages to show a smile! Checked on us and gave us helpful information when needed!
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September 2022 by Scott Kuechle sr. (Scooter)
I wouldn't recommend this place. The people running it are truly rude, and over priced. No ro for error, they'll just charge you a bunch of extra fee's. Oh and good luck catching someone in the office or by phone ????????
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August 2022 by Christopher Price
Super helpful staff/owner, Michelle was great. Couldn't ask for more out of a storage facility. Felt secure and had good hours for access. Price was very fair.
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July 2022 by Ken Gorski
I am a returning customer. Michelle was very professional. She is knowledgeable and very friendly. I got a unit right away. She made the process very easy. I recommend renting at this location. Thank you, Michelle.
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June 2022 by Matthew T.
Michelle is always going out of her way to meet our needs. She can help one select which units fit one’s store volume, matches up supplies, and can even arrange payments when we get a little behind, sometimes. —Matthew T. Theroux. #Good Service
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June 2022 by Randeep Brar
Michelle was very professional. She is knowledgeable and very pleasant to work with. She made the process very easy. I highly recommend renting here.
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May 2022 by Lauren Roe
Loved my experience here with you guys. My father in law is blind and he called here to find a storage unit . Michelle was extremely patient and very kind . She understood his disability and worked with him and got him a unit with no headaches ...well minimal headaches?... I like that they have secured units and you have to have a code to get in and out of it . Overall great experience. I would definitely recommend
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May 2022 by Adam S.
If Public Storage is your only option I'd make sure you read the fine print before signing. Expect considerable annual rate hikes and be aware of their prorate policy regarding move-outs. After we were notified about an upcoming yearly rate increase, our only available time to vacate was a day after our monthly renewal was due. Basically, we were out on the 1st and were charged a month's rent for a unit we are neither occupying, nor have access to. I'm pretty reasonable and would absolutely never give another dollar to this logo.
